Summary
Work History
Education
Skills
Timeline
Generic

Michael Urbanski

Philadelphia,PA

Summary

Dynamic bartender and manager with a proven track record at Woolly Mammoth, excelling in customer engagement and complaint handling. Recognized for fostering strong patron relationships and maintaining impeccable bar operations. Skilled in creative mixology and team motivation, consistently delivering outstanding service and ensuring compliance with health regulations.

Work History

Bartender/manager

Woolly Mammoth
2010 - 2025
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.

Bartender

Whiskey Dix Saloon
2001 - 2006
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.

Education

General Studies

Frankford High School
Philadelphia, PA
06.1989

Skills

  • Task delegation
  • Menu development
  • Employee scheduling
  • Workplace safety
  • Team motivation
  • Customer engagement
  • Alcohol awareness
  • Complaint handling
  • Social media marketing
  • Drink presentation
  • POS system operation
  • Staff recruitment
  • Liquor restocking
  • Bartending expertise
  • Complex Problem-solving
  • Beverage preparation
  • Customer service
  • Highly reliable
  • Cash register operation
  • Handling difficult customers
  • Food service
  • Responsible alcohol service
  • Hospitality service expertise
  • Professional appearance
  • Menu memorization
  • Payment processing
  • Food running
  • Creative mixology
  • Preparing garnishes
  • Safe food handling procedures
  • Outstanding customer service
  • Maintaining a clean bar
  • Point of sale systems
  • Bar operations management

Timeline

Bartender/manager

Woolly Mammoth
2010 - 2025

Bartender

Whiskey Dix Saloon
2001 - 2006

General Studies

Frankford High School

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Michael Urbanski