BETHANY LYLES
Baltimore,MD
Summary
Passionate and devoted leader with 5+ years of exceptional customer service. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing notable service and support. Proven track record in improving onboarding processes, managing payroll, and contributing to recruitment.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator/Timekeeper
Sheppard Pratt Hospital
Baltimore, Maryland
06.2024 - Current
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust employee schedules as needed.
- Monitored changes in labor needs to ensure compliance with relevant laws and regulations.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Conducted regular meetings with project teams to discuss progress and set goals.
- Coordinated with other departments regarding resources needed for specific projects.
- Managed payroll functions including timekeeping records for wait staff employees.
- Assisted with payroll processing by verifying timekeeping records.
- Balanced the units to ensure that the unit were properly staffed with nurses and mental health workers
LEAD SCHEDULING COORDINATOR
Autonation
Cockeysville, USA
11.2022 - Current
- Supervise and lead a team of scheduling coordinators, providing guidance, training, and support to ensure efficient operations
- Oversee the scheduling process, including scheduling appointments, monitoring workload, and resolving scheduling conflicts
- Serve as the primary point of contact for escalated customer inquiries or issues related to appointment scheduling
- Collaborate with management to develop and implement policies, procedures and best practices for scheduling coordinating
- Conduct regular performance evaluations and provide feedback to team members to enhance productivity and customer service
- Monitor and analyze appointment scheduling metrics and performance indicators to identify areas for improvement and implement solutions
- Assist in recruiting, hiring, and onboarding new appointment coordinators
- Led team of 15 employees, resulting in 20% increase in productivity
- Developed and implemented new training program, leading to improved employee retention
- Managed budgets and expenses, saving company $50,000 annually
- Implemented performance review process, resulting in increased employee satisfaction and engagement
- Organized and scheduled meetings, appointments, and travel arrangements for staff and clients
- Provided support to executive assistant to ensure efficient operations
- Maintained/purchased office supply inventory
- Managed and updated databases, filing systems, and other records to ensure accessibility and accuracy
- Handled incoming and outgoing mail and packages, including sorting, distributing, and tracking deliveries
MANAGER
Ulta Beauty
Hunt valley, USA
08.2021 - 11.2022
- Led team of 15 employees, resulting in 20% increase in productivity
- Developed and implemented new training programs, leading to improved employee retention
- Managed budgets and expenses, saving the company $50,000 annually
- Implemented performance review process, resulting in increased employee satisfaction and engagement.
ADMINISTRATIVE ASSISTANT
Inspired thinkers learning center
Baltimore, USA
06.2019 - 07.2021
- Organized and scheduled meetings, appointments , and travel arrangements for staff and clients.
- Provided support to executive assistant to ensure efficient operations .
- Maintained/purchased office supply inventory.
- Managed and updated databases , filing systems , and other records to ensure accessibility and accuracy .
- Handled incoming and outgoing mail and packages ,including sorting , distributing, and tracking deliveries
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Business Administration And Management
Southern New Hampshire university
Baltimore, MD06-2026
HIGH SCHOOL DIPLOMA - General studies
Randallstown high school
Randallstown, MD01.2019
Skills
- Meticulous attention to detail
- Time management
- Office management
- Travel management
- Client relationship management
- Leadership skills
- Strong problem solver
- Exceptional communication
- Records management
- Data entry
- Daily timekeeping
- Schedule organization
- Customer relations
- Staffing assignments
Timeline
Scheduling Coordinator/Timekeeper
Sheppard Pratt Hospital
06.2024 - Current
LEAD SCHEDULING COORDINATOR
Autonation
11.2022 - Current
MANAGER
Ulta Beauty
08.2021 - 11.2022
ADMINISTRATIVE ASSISTANT
Inspired thinkers learning center
06.2019 - 07.2021
Business Administration And Management
Southern New Hampshire university
HIGH SCHOOL DIPLOMA - General studies
Randallstown high school