Bethany M. DeWitt

• Received fuel and maintained state and federal logs of all petroleum deliveries to ensure compliance.
• Conducted ongoing training sessions for employees.
• Managed the procurement of merchandise from 8 vendors.
• Oversaw the maintenance and updates of vital records.
• Implemented inventory management practices to reduce stock discrepancies and improve accuracy.
• Resolved customer inquiries and complaints promptly, fostering positive service experiences.

• Processed cash transactions accurately, ensuring compliance with banking regulations.
• Balanced vault drawer daily to maintain precise cash levels and minimize discrepancies.
• Assisted customers with inquiries, fostering positive relationships and promoting financial products.
• Monitored security protocols to safeguard assets and prevent unauthorized access to the vault.
• Conducted regular audits of cash flow, identifying areas for increased accuracy and effectiveness.

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• Properly processed deposits, withdrawals and payments for average of 15 customers daily.

• Provided inbound sales and support for all services sold by Time Warner Cable. Informed customers about solutions that best suited their needs.
• Provided exceptional customer support, resolving inquiries and issues efficiently.
• Assisted customers in navigating billing systems and service options effectively.
• Documented customer interactions accurately in CRM software for future reference.

• Assists as a liaison between the client and our Fusion agents as the Virtual Office lead.
• Troubleshoots with customer in a timely fashion while maintaining and exceeding goals set by the company.
• Supported agents in retaining customers through effective communication and problem resolution.
• Troubleshot customer issues promptly, consistently meeting and exceeding company goals.
• Acted as liaison between client and Fusion agents, facilitating smooth operations as Virtual Office lead.

• Provided information and facilitated sales to walk-in and phone customers, as well as trade partners.
• Sold inventory products and guided customers in selecting items best suited to their needs.
• Coordinated ordering and shipping of materials for countertop production.
• Provided schedules for shop engineers and several three-person installation crews for installation orders.
• Responsible for the ordering and shipping of all materials used to make countertops.