Molly Stewart
Pensacola,Florida
Summary
Driven Psychology undergraduate and Child Welfare minor with 3+ years of leadership experience seeking an entry-level social worker role, eager to leverage skills in conflict resolution and support to advocate for children and families.
Overview
3
3
years of professional experience
Work History
Assistant Manager, Customer Service
Wild Honey Frozen Yogurt
Pace, FLORIDA
03.2023 - Current
- Served as a successful leader and ensuring smooth workflow.
- Quantified: Led a team of 10+ employees, improving shift efficiency by 20% through streamlined delegation.
- Monitoring Inventory levels.
- Established and maintained positive relationships with customers and addressing any concerns or complaints they may have.
- Preparing cash deposits and balancing the drawer at the end of the shift.
- Quantified: I Accurately managed and balanced a $5,000+ daily cash drawer with zero discrepancies over a 6-month period
- Monitored team performance and provided coaching and guidance as needed to ensure quality standards were met.
- Conducted regular meetings with staff members to discuss progress, concerns and ideas.
- Analyzed customer feedback and identified areas of improvement.
Education
Bachelor of Arts (B.A.) - Child Welfare, Psychology
University Of West Florida
05-2026
Skills
- Mentored and supervised a team of 10 employees, fostering a positive work environment and improving team cohesion
- Documented employee training, behavioral issues, and daily reports with high attention to detail, ensuring ethical standards
- Deadline oriented
- Excellent time management skills
- Resolved high-pressure customer conflicts by employing empathetic listening and de-escalation techniques
- Rapport building: Established trust and open lines of communication with diverse clientele and staff to foster a positive, inclusive environment
- Schedule management
Timeline
Assistant Manager, Customer Service
Wild Honey Frozen Yogurt
03.2023 - Current
Bachelor of Arts (B.A.) - Child Welfare, Psychology
University Of West Florida
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/molly-stewart-1667a7355