Bethany Nichols
Robbins,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Ready to leverage several years of experience in related roles to excel in a dynamic position with Fidelity Bank.
Overview
1
1
Certification
Work History
Relationship Banker II
Fidelity
Robbins, NC
2003 - Current
- Follows internal control measures to mitigate risks and ensure regulatory compliance.
- Provides exceptional customer service and manages daily teller operations.
- Served as a backup to the Customer Service Representative (CSR), enhancing branch flexibility and coverage.
- Gained experience in lending, helps with small loans and credit card applications as needed.
- Contributes to branch success by performing teller duties and CSR functions.
- Completed certified teller training and advanced CSR skills.
- Supports teller operations and customer service by providing coverage, as needed, across multiple branches.
- Developed foundational banking skills and customer service experience.
- Provides exceptional customer service, assisting clients with account management and financial transactions.
- Assists in the execution of branch operational procedures, contributing to overall branch performance.
- Plays a key role in training new hires and facilitating their transition into their respective roles with the branch.
Education
Bachelor of Arts - Business Management
University of Mount Olive
Mount Olive, NC12-2024
Associate of Arts -
Sandhills Community College
Pinehurst12-2020
Skills
- Team Leadership & Mentoring
- Banking Policies & Procedures
- Training & Development
- Internal Controls & Branch Audits
- Communication & Problem-Solving
- Operational Efficiency
- Customer Service Excellence
- Lending Knowledge
Certification
- Truist Leadership Program -2023
References
References available upon request.
Timeline
Relationship Banker II
Fidelity
2003 - Current
Bachelor of Arts - Business Management
University of Mount Olive
Associate of Arts -
Sandhills Community College
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