Bethany Ollis
Cramerton,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong cultivator of lasting business relationships with outstanding communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loan Officer Assistant
Future Home Loans
Charlotte, NC
08.2024 - Current
- Conduct credit checks, verify income and employment information, and obtain other required documentation from applicants.
- Answer questions regarding loan status and process from customers, real estate agents, and title companies.
- Maintain customer files in an organized manner to ensure accurate tracking of loans.
- Monitor loan applications for completeness and accuracy prior to submission to underwriting.
- Coordinate closings with title companies or attorneys when necessary.
- Facilitate the collection of additional documentation required for loan approval.
- Conduct preliminary loan interviews and gather borrower information.
- Identify and resolve issues that arise during the loan process.
- Respond to inquiries from clients and lenders regarding loan status.
Mortgage Broker
Refine Mortgage
Fort Mill, SC
11.2023 - 07.2024
- Developed and maintained relationships with local real estate agents
- Generated referrals via realtor relationships
- Gathered client debt, credit and income information to determine loan eligibility
- Provided guidance on the selection of loan products best suited for clients' needs
- Communicated closely with various lenders to obtain most effective loans for customers purchasing homes
- Informed clients of loan application requirements and deadlines.
- Provided assistance in resolving issues arising during processing or closing stages of a loan transaction
- Stayed abreast of lending regulations, industry trends and market rates
- Provided guidance on various types of mortgages, including FHA loans, VA loans, Conventional loans, and USDA loans
- Employed fresh marketing techniques to expand book of business
Mortgage Banker
Atlantic Bay Mortgage Group
Charlotte, NC
10.2018 - 11.2023
- Developed and maintained relationships with local real estate agents
- Met with applicants to obtain information for loan applications and to answer questions about the mortgage process
- Reviewed applicant credit history, income and asset information as provided, and determined feasibility of granting requested loans
- Gathered documentation to support information stated in mortgage application and submitted to underwriting
- Ensured guidelines, investor requirements, and/or government regulations were followed
- Performed daily maintenance of loan applications
- Informed realtors and clients of loan application requirements and deadlines
- Addressed any issues that arose to make sure loans closed on time
- Provided exceptional customer service and a smooth home buying experience.
- Utilized CRM systems to effectively manage client interactions and follow-ups.
Member Experience Representative
Sharonview Federal Credit Union
Greer, SC
09.2016 - 10.2018
- Determined and presented the member with the best options for meeting their financial goals through lending products, deposit products, and other products and services
- Opened new membership accounts and educated new members on products and services
- Performed all branch lending functions including the application process, gathering of loan documentation, closing the loan, as well as filing and follow-up
- Processed all member financial transactions including but not limited to, opening and closing accounts, issuing checks, processing deposits and withdrawals, issuing certificates, issuing IRA and HSA accounts, issuing drafts, and other negotiable instruments
- Responded to member inquiries regarding the operation of accounts, access to services, account discrepancies, added or reduced service features on various accounts
- Received cash and checks for deposit, verified amounts, and examined checks for endorsement.
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
- Participated in team meetings to discuss challenges faced by members and brainstorm solutions.
Consumer Lending Specialist
Coastal Federal Credit Union
Raleigh, NC
05.2015 - 08.2016
- Responsible for quality review of consumer loan packages
- Verified that all documents were complete and accurate, including collateral value, lien perfection, and overall propriety of the loan
- Maintained and built relationships with dealer partners throughout the funding process
- Performed additional support functions such as opening new member accounts, data entry, answering the phone, conducting phone interviews, and receiving loan packages to ensure daily production standards were met.
Online Services Advisor
Charlotte Metro Credit Union
Charlotte, NC
01.2011 - 05.2015
- Reviewed online account applications, gathered the necessary information to verify the applicant's identity, and opened accounts
- Followed up with new members to answer any questions and suggested additional products based on member needs
- Reviewed online loan applications and analyzed applicant's financial status and credit to determine feasibility of granting loans
- Managed CMCU “Info Box,” a secure online message center, which included providing general information about the credit union to researching complex member concerns, and replying in a professional and timely manner.
Education
Bachelor of Science - Health Promotion
Appalachian State University
08.2010
Skills
- Collaborative Teamwork
- Attention to Detail
- Problem Solving
- Customer Service
- Organization
- Relationship Building
- Problem-Solving
- Interpersonal Communication
Certification
NMLS #1805440
Timeline
Loan Officer Assistant
Future Home Loans
08.2024 - Current
Mortgage Broker
Refine Mortgage
11.2023 - 07.2024
Mortgage Banker
Atlantic Bay Mortgage Group
10.2018 - 11.2023
Member Experience Representative
Sharonview Federal Credit Union
09.2016 - 10.2018
Consumer Lending Specialist
Coastal Federal Credit Union
05.2015 - 08.2016
Online Services Advisor
Charlotte Metro Credit Union
01.2011 - 05.2015
Bachelor of Science - Health Promotion
Appalachian State University
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