Bethany Ortega
Summary
Detail-oriented, hardworking, and passionate team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Coffey County Medical Center
07.2021 - 07.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and ordered diagnostic testing per physician's order.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Barista
Starbucks
02.2016 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Custodian
Flint Hills Contract Cleaning
06.2015 - 02.2016
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Shift Supervisor
Dairy Queen
03.2013 - 05.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Education
Bachelor of Science - Biology: Pre-Medicine
Emporia State University
Emporia, KS12.2021
Skills
- Patient Assessments
- Customer Service
- EMR Systems
- Medical Records Management
- Direct Patient Care
- Conflict Resolution Ability
- Assisting with Physical Exams
Additional Information
“Assessment of Microplastics in the Great Plains: Comparing Densities in Water and Benthic Sediment Across Kansas,” Transactions of the Kansas Academy of Science 122(3-4), 281-287, (12 November 2019).
Timeline
Medical Assistant
Coffey County Medical Center
07.2021 - 07.2023
Barista
Starbucks
02.2016 - 02.2023
Custodian
Flint Hills Contract Cleaning
06.2015 - 02.2016
Shift Supervisor
Dairy Queen
03.2013 - 05.2015
Bachelor of Science - Biology: Pre-Medicine
Emporia State University
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