BETHANY PALUSO
Munford,TN
Summary
Customer-focused sales development professional with experience qualifying government prospects, scheduling meetings, and managing follow-ups through Salesforce, Outreach, and Chili Piper. Background also includes customer support and relationship-based sales, with a track record of coordinating with account teams to share concerns, support resolutions, and move opportunities forward.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sales Development Representative 1
CivicPlus
2025.06 - 2026.08
- Qualified prospects and scheduled meetings for Account Executives using Salesforce and Chili Piper.
- Executed high-volume outbound calls to government organizations, engaging with decision-makers in cities, counties, municipalities, schools, fire, and EMS.
- Researched accounts and contacts to identify decision-makers and understand existing systems and processes.
- Managed prospect follow-ups, meeting confirmations, and account activity using Outreach and Salesforce.
- Advocated for CivicPlus solutions in social media archiving, public records requests, and agenda and meeting management, enhancing awareness and interest.
- Communicated customer concerns to Account Managers and Customer Success Managers, facilitating prompt follow-up and resolution.
- Worked remotely to manage tasks and communications effectively.
Contact Center Representative
Regions Financial
Munford, TN
2023.06 - 2023.11
- Managed high-volume inbound calls, assisting customers with banking products and effectively troubleshooting issues to enhance customer satisfaction.
- Built rapport with customers, addressing questions and resolving concerns to foster loyalty and trust.
- Handled escalations professionally, maintaining a customer-focused approach to ensure positive resolutions.
- Documented customer interactions and maintained accurate account information.
Financial Relationship Specialist
Regions Financial
Munford, TN
2019.04 - 2021.11
- Cultivated and strengthened customer relationships through consultative conversations.
- Qualified leads and assessed customer needs to drive sales and enhance relationship growth.
- Recognized and presented tailored product and service recommendations based on customer needs.
- Exceeded revenue targets while contributing to customer acquisition and retention.
- Conducted outbound calls and follow-ups to educate customers and schedule appointments.
Assistant Manager
Hibbett Sports
Lawrenceburg, TN
2016.03 - 2016.11
- Increased sales by implementing effective merchandising strategies and executing targeted promotions.
- Managed daily sales operations and enhanced customer service experience in a fast-paced retail environment.
- Trained staff to meet daily performance and operational goals, fostering a collaborative team environment.
Education
Bachelor of Science (B.S.) -
University of Tennessee-Martin
Martin, TN2010-07
Skills
- Salesforce & Outreach
- Consultative Selling
- Account Research & Qualification
- Follow-Up & Appointment Coordination
- Customer Relationship Management
- Client Support
- Objection Handling
- Performance Tracking & KPI Analysis
- Microsoft Office & Sales Tools
- Relationship Building
Certification
The Ultimate Sales Development Rep Training Program — Completed 02/2025
Timeline
Sales Development Representative 1
CivicPlus
2025.06 - 2026.08
Contact Center Representative
Regions Financial
2023.06 - 2023.11
Financial Relationship Specialist
Regions Financial
2019.04 - 2021.11
Assistant Manager
Hibbett Sports
2016.03 - 2016.11
Bachelor of Science (B.S.) -
University of Tennessee-Martin