Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Bethany Platter

Dexter,MI

Summary

Accomplished Director at Slalom with a proven track record, elevating the B2B Commerce partner ranking with Salesforce from #9 to #2 in a single year. Expert in Salesforce Commerce, certified in multiple Salesforce domains, and adept at leading high-performing teams to exceed sales targets. Demonstrates exceptional strategic planning and team leadership abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director - Salesforce Commerce on Core

Slalom
10.2022 - Current
  • Leads Commerce on Core capability, with accountability for sales, delivery, and team-based metrics.
  • Achieved 98% of sales target in first year of responsibility for all pipeline generation and pursuit activity for Commerce on Core opportunities.
  • Increased Slalom’s B2B Commerce partner ranking with Salesforce from #9 (2022) to #2 (2023) in first year of full responsibility for practice.
  • Ended 2023 with zero project concessions internally attributed to delivery challenges.

Director- Salesforce Commerce

Slalom
07.2021 - 10.2022
  • Led team of Functional Architects working across Salesforce Commerce portfolio of products, with team utilization consistently exceeding company metric expectations.
  • Assisted on sales pursuit activity, helping to build GTM strategy and assets for Slalom Global Commerce team.
  • Took primary responsibility for delivery excellence on Commerce team, iterating on delivery methodology to drive project success and lower overall cost of implementation.

Senior Delivery Principal - Salesforce Commerce

Slalom
02.2020 - 07.2021
  • Joined the Global Salesforce Commerce team as a leader tasked with helping to build the capability at Slalom.
  • Established delivery methodology, team structure, and GTM strategy.

Managing Consultant

Capgemini
07.2019 - 02.2020

Lyons Consulting Group acquired by Capgemini in November 2017. Integration into Capgemini organization occurred in 2019.


Acted as the senior consulting resource in the Commerce Realized Group, with a focus on Salesforce Commerce Cloud and Salesforce Core along with integrations of those platforms to numerous third-party systems.

Business Analyst Manager

Lyons Consulting Group
08.2017 - 07.2019

Led a team of Business Analysts in the Lyons Commerce Realized Group. BA responsibilities included support of on going site maintenance for clients along with large-scale project completion to enhance existing sites or create new properties. Team is primarily responsible for support of the Salesforce Commerce Cloud platform, with secondary responsibility in supporting any number of third party vendor systems that integrate with the SFCC platform.

Senior Project Manager/Business Analyst

Lyons Consulting Group
05.2016 - 08.2017

Served as the primary client contact and consultant on a number of enterprise-level accounts on the Salesforce Commerce Cloud platform.

Director of Project Management

Human Element
01.2015 - 05.2016

Led a team of Project Managers and served on the Leadership Team for a growing Business Technology & Consulting group with an emphasis in Magento ecommerce platform development.

Senior Project Manager

Human Element
12.2011 - 01.2015

Positioned in a multi-faceted role for a growing Business Technology & Consulting group with an emphasis in Magento ecommerce platform development. Responsible for both account and project management roles, as well as light development work, data transformation and training for up to ten active client accounts at one time.

Education

MBA -

Wayne State University
Detroit, MI

Bachelor of Science - Environmental Policy & Behavior

University of Michigan - Ann Arbor
Ann Arbor, MI

Skills

  • Strategic Planning
  • People Management
  • Program Management
  • Sales Management
  • Contract Negotiation & Management

Affiliations

  • Salesforce B2B Commerce Partner Advisory Board Member

Certification

  • Salesforce Certified Associate
  • Salesforce Certified Administrator
  • Salesforce Order Management Administrator Accredited Professional
  • Salesforce B2B Commerce on Lightning Administrator Accredited Professional
  • Salesforce CMS Accredited Professional
  • Salesforce Experience Cloud Consultant
  • Salesforce Certified User Experience Designer
  • Salesforce Certified Business Analyst
  • Salesforce Certified Strategy Designer
  • B2B Commerce for Developers Accredited Professional
  • Salesforce Certified AI Associate

Timeline

Director - Salesforce Commerce on Core

Slalom
10.2022 - Current

Director- Salesforce Commerce

Slalom
07.2021 - 10.2022

Senior Delivery Principal - Salesforce Commerce

Slalom
02.2020 - 07.2021

Managing Consultant

Capgemini
07.2019 - 02.2020

Business Analyst Manager

Lyons Consulting Group
08.2017 - 07.2019

Senior Project Manager/Business Analyst

Lyons Consulting Group
05.2016 - 08.2017

Director of Project Management

Human Element
01.2015 - 05.2016

Senior Project Manager

Human Element
12.2011 - 01.2015

MBA -

Wayne State University

Bachelor of Science - Environmental Policy & Behavior

University of Michigan - Ann Arbor
Bethany Platter