Archana Kamath
Shrewsbury,MA
Summary
Take-charge professional with over 20 years of experience delivering executive support and team leadership. Dependable and detail-oriented to manage multiple tasks and priorities. Proven ability to operate at the strategic and tactical level to deliver results. Track record of managing global teams and successfully delivering large scale strategic programs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Global Salesforce Director
Vialto Partners
MA
05.2022 - Current
- Partnered with implementation partner to stand up and roll out a brand-new instance of Sales cloud instance
- Collaborated with C-level executive to set long-term objectives and strategic roadmap.
- Partnered with CMO to onboard Marketing Cloud and drove the RFP process with 5 SI to choose the Marketing Cloud Implementation partner
- Lead the delivery of Marketing Cloud, Personalization, Datorama modules in partnership of implementation partner and delivered the project on time and budget
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Defined and rolled out global enablement plan for Salesforce in partnership with Salesforce across 40 territories
- Managed staff, financials and key performance indicators to facilitate business operations.
- Established the demand intake, prioritization, delivery process and governance framework for Salesforce which was adopted across all Enterprise applications and business groups
- Partnered with various level of cross functional business stakeholders to define and optimize business process.
- Lead the delivery of integrating Salesforce with SAP, ORBIS, Fen-X to support with critical business processes
- Reduced the prospect client set up process from 2 hours to 10 mins for each client
- Partnered with Chief Commercial Officer to drive the RFP process for CPQ
- Partnered with Analytics team and C-Level executives to define key KPI's for operational and growth team and delivered the delivery of the data to Enterprise Data Platform
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs which led to 30% annual cost optimization.
- Directed cross-functional teams in developing innovative solutions to complex problems which saved 500K one time implementation cost to meet the COO need of reporting revenue at the ultimate parent of a client.
Senior Manager, Software Engineering
Staples
Framingham, MA
10.2019 - 05.2022
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Partnered with pricing team on their transformation journey to roll out CPQ implementation offered by Salesforce Partner PROS
- Drove improvement of Agile practices which resulted in 15% increased team velocity
- Partnered with Marketing Operation team to improve the lead nurture and campaign management process
- Lead the delivery of integrating Salesforce with Business Universe, an AI based Master Data Management
- This has resulted in 20% duplicate reduction on the platform
- Partnered with Inside Sales team to roll out High Velocity Sales for Digital Selling
- Lead the delivery of Einstein Based Discovery Model to predict the Account churn
- Established Salesforce COE to manage platform governance across 4 Salesforce instances
- Formed Core Platform Roadmap team and lead the Platform Roadmap to tackle technical debt
- This has resulted in several wins including Optimizing Performance on Account object by 18%.
Associate Director Software Development
Year Up
Boston, MA
04.2017 - 10.2019
- Lead the development and delivery of several strategic projects on the Salesforce platform that leveraged sales cloud, service cloud, force.com platform custom development and third-party integrations
- Initiated and lead the journey of rolling out Lightning to the organization for all capabilities of business process supporting program enrollment, fundraising and corporate engagement
- Lead the IT transformation for the organization by redefining the delivery methodologies and establishing PMO best practices
- Established the portfolio and platform roadmap
- 2018 Dreamforce speaker on Lightning Journey
- Established Architecture Review Board to manage the risks of development on shared platform
- Managed 800K budget for overall IT and Operations portfolio.
Development Manager
Dell Technologies
Southborough, MA
02.2015 - 04.2017
- Responsible for managing the onshore and offshore salesforce team in a matrix environment, comprising of business analyst and developers
- Co-led Salesforce service cloud implementation for EMC Customer Service and delivering a truly next gen CRM community-based solution
- Evaluated and defined mobile strategy for Salesforce.com by building prototypes using JQuery, Bootstrap, Lightning frameworks
- Defined and formed a Development Review Board to manage the risk of development on shared objects and promote reusability
- Worked with enterprise architecture team to come up with decision tree for Force.com use case which is used to rationalize over 2000 + IT applications
- Defined an innovation framework and Implemented mobile app for Idea management
- This framework and app helped drive Innovation As A Culture leading to over 70 + ideas getting logged in a year.
Mobile Development Manager
EMC
Bangalore, KA
04.2011 - 01.2015
- Managing a high performing global team over 30 people in the development and delivery of over 20 Enterprise ready Mobile Apps on multiple platforms
- Built strategic partnership with vendors to ensure flexible and agile delivery model to meet demand
Associate Manager
EMC
Bangalore, KA
07.2009 - 03.2011
Senior Software Engineer
EMC
Bangalore, KA
03.2008 - 06.2009
Module Lead
Mindtree Consulting
Bangalore, KA
07.2007 - 02.2008
Senior Software Engineer
HP - GDIC INDIA LTD
Bangalore, KA
04.2004 - 06.2007
Application Developer
Optotelelinks
Bangalore, KA
06.2003 - 03.2004
Education
MBA - Human Resource Management
Symbiosis Centre For Distance Learning
01.2009
BE - Computer Science
BVB College
01.2003
Skills
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Integrations
- Strategic Planning and Roadmap
- Governance
- Vendor and Contract Management
- Process Transformation
- Agile Delivery
- Strategic Planning
- Program Leadership
- Team Leadership, Training, And Development
- Talent Management And Staffing
- Communications Strategy
Certification
- Salesforce Certified Service Cloud Consultant, 21619169
- Salesforce Certified Administrator, 16720009
- Salesforce Certified Platform App Builder (SU18), 19101699
- Scrum.org Scrum Master Certified, 441243
- Lean Sigma Green Belt Certified
- ITIL Certified
Most Proud Of
- AWS IoT App Challenge WINNER Popular Choice(https://devpost.com/software/grocman-zq5ni6)
- Chatbots for YearUp Website
- Google Home - Salesforce Integration
- Leading Primary Health Care Mobile app, a CeTi Initiative by India CTO
Awards
- 2 GOLD Awards by CTO EMC
- Gold Award for Service 360 Implementation
- Innovation Conference 2014: Finalist for Utah COE Challenge.
- Most Popular App Award @ App-i-licious Mobile App Contest
- 2012 India COE Initiative Award For Innovation
- Represented EMC @ Grace Hopper Conference on Mobility in 2012
- EMC Excellence Silver Awards: 7
- EMC Excellence Bronze Awards: 3
- Year of Excellence Champion for the year 2006-HP
- Three Employee Awards awarded by HP for outstanding performance.
Timeline
Global Salesforce Director
Vialto Partners
05.2022 - Current
Senior Manager, Software Engineering
Staples
10.2019 - 05.2022
Associate Director Software Development
Year Up
04.2017 - 10.2019
Development Manager
Dell Technologies
02.2015 - 04.2017
Mobile Development Manager
EMC
04.2011 - 01.2015
Associate Manager
EMC
07.2009 - 03.2011
Senior Software Engineer
EMC
03.2008 - 06.2009
Module Lead
Mindtree Consulting
07.2007 - 02.2008
Senior Software Engineer
HP - GDIC INDIA LTD
04.2004 - 06.2007
Application Developer
Optotelelinks
06.2003 - 03.2004
MBA - Human Resource Management
Symbiosis Centre For Distance Learning
BE - Computer Science
BVB College