Bethany Quiggle
Oak Ridge,TN
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
Work History
Call Center Manager
K&P Remodeling
09.2023 - 07.2024
- Motivating and leading a home improvement based inside sales department.
- Guiding teammates and answering questions.
- Speaking with customers, and scheduling consultations.
- De-escalating calls from upset customers.
Driver
Uber Drivers
06.2023 - 09.2023
- Picking up and transporting passengers to intended destinations.
Server
Calhouns
02.2023 - 06.2023
- Greeting guests in a timely manner
- Providing adequate descriptions of menu items, and recommendations so that guests can make the best choice for themselves
- Taking food and drink orders and putting them in the computer system
- Expressing guests concerns about menu items with the kitchen staff as well as the bartender
- Ensuring that guest's orders are received with the shortest wait time possible
- Following up with guests to ensure the optimal satisfaction with food and drinks
- Processing payments and providing take-out boxes and orders when needed, and cleaning up after guests.
Team Leader
Care Around the Block, LLC
01.2021 - 09.2022
- Caring for Seniors on their aging journey
- Providing daily assistance to elderly and memory care patients
- Assistance with daily grooming, showing and dressing
- Assistance with restroom usage and brief changes
- Preparing meals, and assisting with cleaning tasks, and laundry
- Monitoring medication usage, reminders.
- Training and supporting teammates.
Direct Support Professional
Emory Valley Center
03.2020 - 01.2021
- Enriching individuals lives with both physical and developmental disabilities
- By advocating for them, and providing the support they need to live their lives in the most healthy way for them
Food Server
Calhoun's
11.2018 - 01.2020
- Greeting guests in a timely manner
- Providing adequate descriptions of menu items, and recommendations so that guests can make the best choice for themselves
- Taking food and drink orders and putting them in the computer system
- Expressing guests concerns about menu items with the kitchen staff as well as the bartender
- Ensuring that guest's orders are received with the shortest wait time possible
- Following up with guests to ensure the optimal satisfaction with food and drinks
- Processing payments and providing take-out boxes and orders when needed, and cleaning up after guests.
Caregiver
Seniors Helping Seniors
12.2015 - 11.2018
- Providing daily assistance to elderly and memory care patients
- Assistance with daily grooming, showing and dressing
- Assistance with restroom usage and brief changes
- Preparing meals, and assisting with cleaning tasks, and laundry
- Monitoring medication usage, reminders.
Education
High School Diploma -
Austin-East Magnet High School
Knoxville, TN05.2005
Skills
- Time management
- Payment processing
- Employee Motivation
- Team Coaching
- Slack
- GoToMyPC
- Hatch
- Call Routing
- Team coaching
Interpersonal skills
- Call Center Customer Service
- Escalation Handling
- Documentation Review
- Caregiving
- Senior Care
- Alzheimer's Care
- In-Home Patient Care
- Hospice Care
- Developmental Disabilities Experience
Timeline
Call Center Manager
K&P Remodeling
09.2023 - 07.2024
Driver
Uber Drivers
06.2023 - 09.2023
Server
Calhouns
02.2023 - 06.2023
Team Leader
Care Around the Block, LLC
01.2021 - 09.2022
Direct Support Professional
Emory Valley Center
03.2020 - 01.2021
Food Server
Calhoun's
11.2018 - 01.2020
Caregiver
Seniors Helping Seniors
12.2015 - 11.2018
High School Diploma -
Austin-East Magnet High School
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