Bethany Shank
Waynesboro,PA
Summary
A skilled and flexible professional with a thorough knowledge of health care processes. Various experiences ranging from direct patient involvement, insurance verification, and being a liaison. Excellent in upholding company standards while maintaining a friendly demeanor.
Overview
17
17
years of professional experience
Work History
Behavior Health Technician
Greenbrook TMS
Frederick, MD
09.2023 - Current
- Administering transcranial magnetic stimulation (TMS) therapy in accordance with all provider-established clinical guidelines and protocols including but not limited to; preparing the TMS medical device, as applicable; reviewing all medication/treatment administration information with each patient, monitoring all aspects of TMS treatment to ensure patient wellbeing and clinical accuracy
- Conduct and review psychiatric rating scales (i.e., PHQ-9-Patient health questionnaire, QIDs-Quick inventory of depressive symptomatology, GAD-7-General anxiety disorder) to patients, as applicable, to benchmark treatment progress and ensure continuity of care
- Identify and resolve any issues related to patient discomfort during treatment using FDA pre-approved guidance from device manufacturers
- Record all treatment session notes and documents in electronic health record.
- Collaborating with other team members and/or providers as needed
- Deliver exceptional patient care by demonstrating empathy, developing trust, utilizing reflecting listening, and providing support to a vulnerable patient population
- Schedule patient consultations and visits both over the phone and in person.
- Handle patient checkout procedures including collecting applicable co-payments.
Admissions Coordinator
Brook Lane Health Services
Hagerstown, MD
11.2012 - 09.2023
- Fielding calls from patients, prospective patients, and community providers
- Scheduled patient appointments and assisted admission into Brook Lane programs
- Distinguished between crisis, urgent and routine calls while communicating clearly and therapeutically
- Collaborated with hospitals in the area who were referring their patients to our inpatient facility
- Communicated information between the referral sources and the inpatient staff to facilitate the inpatient admission process
- Ensured preauthorization of services when appropriate
- Completed documentation as required
- Experience training new staff in the procedures of the admissions department.
Live Good Merchandiser
Catoctin Mountain Growers
Keymar, MD
05.2022 - 07.2022
- Seasonal employee that worked with merchandise products in Walmart
- Worked independently and as a team to display and maintain live plant products in the garden center
- Assisted other merchandisers and store personnel with displays, watering, and signing.
Mental Health Associate
Brook Lane Health Services
Hagerstown, MD
08.2011 - 11.2012
- Direct patient care in the inpatient hospital on all units; children, adolescents, and adult
- Led educational groups to the patient population including themes on self-esteem, feelings, problem solving, coping skills, wellness, and assertiveness
- Supervised the patients in the dining hall, group room, playground, and during family visits
- Preformed new patient personal check
- Collected vital signs
- Completed documentation on the patient’s behaviors and interactions throughout the day/evening.
Assistant Manager
Leitersburg Cinema
Hagerstown, MD
08.2010 - 08.2011
- Work advancement from supervisor promoted to assistant manager
- Oversaw the supervisors and other employees
- Used Microsoft word and Excel to construct employee schedule and movie schedule
- Returned phone calls and email inquiries for special events and fund raisers
- Responsible for opening and closing the building, counting our profit, and making bank deposits
- Gave assistance in completing all task of other functioning employee roles
Teacher’s Assistant
Liberty University
Lynchburg, VA
09.2009 - 01.2011
- Teachers assistant at a non-profit agency serving primarily low-income families
- Emphasis working with at-risk families and children with special needs
- Assisted children with their crafts and lessons
- Supervised the children during free time, lunch, and nap time
- Executed special learning groups and one-on-one time with the children
- Aided teachers with preparing materials for their lessons.
Daycare Teacher
Citicorp Family Center
Hagerstown, MD
08.2007 - 08.2008
- Teacher in an infant/toddler room with six children
- Implemented physical activities to strengthen the children’s motor skills
- Planed and executed lesson plans that would challenge the children developmentally
- Preformed parent-teacher conferences
Education
B.S. Psychology -
Liberty University
Lynchburg, VASkills
- Detail oriented
- Self-motivated
- Compassionate perspective
- Strong communication skills
- Basic Life Support Certified
- Dedicated
- Punctual
References
References upon request
Timeline
Behavior Health Technician
Greenbrook TMS
09.2023 - Current
Live Good Merchandiser
Catoctin Mountain Growers
05.2022 - 07.2022
Admissions Coordinator
Brook Lane Health Services
11.2012 - 09.2023
Mental Health Associate
Brook Lane Health Services
08.2011 - 11.2012
Assistant Manager
Leitersburg Cinema
08.2010 - 08.2011
Teacher’s Assistant
Liberty University
09.2009 - 01.2011
Daycare Teacher
Citicorp Family Center
08.2007 - 08.2008
B.S. Psychology -
Liberty University