Tiffany Holloway
Oklahoma City
Summary
Medical professional with 15 yrs experience in the healthcare field prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Behavioral health professional bringing valuable experience in patient care and therapeutic support. Adept at developing comprehensive care plans and facilitating patient progress. Highly reliable team player with focus on adaptability and achieving patient-centered outcomes.
Experienced with patient observation, crisis intervention, and care plan implementation. Utilizes therapeutic techniques to support patient well-being and recovery. Strong understanding of collaborative healthcare environments and patient advocacy.
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
16
16
years of professional experience
Work History
Behavior Health Technician
SSM Health
09.2022 - 10.2025
- Monitored patient behavior and provided support to enhance emotional well-being.
- Implemented therapeutic activities tailored to individual treatment plans.
- Assisted in crisis intervention, ensuring safety for all patients.
- Documented patient progress and reported changes to healthcare team.
- Educated patients on coping mechanisms and stress management techniques.
Medical Assistant/Phlebotomist
Oak Street Health
08.2021 - 07.2022
- Assisted healthcare providers with patient examinations and procedures, ensuring optimal comfort and care.
- Managed patient scheduling and follow-ups, enhancing clinic efficiency and patient flow.
- Administered medications and vaccinations according to established protocols, maintaining compliance with safety standards.
- Prepared patients for diagnostic tests by explaining procedures and providing necessary instructions.
- Educated patients on treatment plans and preventive care, fostering better health literacy.
- Performed vital signs assessments and documented results in electronic health record systems accurately.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Medical Assistant/Phlebotomist
Mercy Rheumatology
01.2018 - 02.2021
- Coordinated medical supply inventory management, streamlining ordering processes to reduce delays.
- Collaborated with healthcare team members to develop patient-centered care strategies, improving overall service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Housekeeper
Heritage Assisted Living
02.2013 - 01.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Operated electronic backpack vacuums and floor sweepers.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Housekeeper
Ranchwood Nursing Center
03.2010 - 01.2012
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Certification - Medical Assistant/Phlebotomy
Platt College
Oklahoma City, OK01-2010
Certification - Medical Coding And Billing
City College
Moore, Oklahoma09-2005
Skills
- Substance abuse counseling
- Behavioral analysis
- Resource coordination
- Activity monitoring
- Security procedures
- Client transportation
- Substance abuse experience
- Therapeutic communication
- Patient-focused care
- Check-in coordination
- Intake control
- Phlebotomy
- Medical office administration
- Vital sign monitoring
- Patient assessments
- Medical terminology proficiency
- Cleaning techniques
- Deep cleaning
- Ergonomics and safety training
- Safe cleaning with chemicals
- Dusting
- Restroom detailing
- Linen replenishment
- Infection control
- Vacuuming and sweeping
- Interior window washing
- Detail-oriented
Timeline
Behavior Health Technician
SSM Health
09.2022 - 10.2025
Medical Assistant/Phlebotomist
Oak Street Health
08.2021 - 07.2022
Medical Assistant/Phlebotomist
Mercy Rheumatology
01.2018 - 02.2021
Housekeeper
Heritage Assisted Living
02.2013 - 01.2017
Housekeeper
Ranchwood Nursing Center
03.2010 - 01.2012
Certification - Medical Coding And Billing
City College
Certification - Medical Assistant/Phlebotomy
Platt College