Bethany Suomi
Ishpeming,United States
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Operations Assistant
TruNorth Federal Credit Union
03.2024 - Current
- Assisted operations manager with planning of routine operations and special projects.
- Assisted with facility scheduling and customer service.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Analyzed and reported on operational data to identify trends and issues.
- Managed day-to-day department operations with effective workflow coordination.
Vault Teller
Trunorth Federal Credit Union
08.2023 - 03.2024
- Performed account maintenance by closing out accounts and changing customer addresses.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Vault Teller
Embers Credit Union
11.2019 - 08.2023
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
Education
N/a - Automotive Mechanics
Northern Michigan University
Marquette, MIDiploma -
Ishpeming High School
Ishpeming, MI06.2011
Skills
- Deposit and Withdrawal Management
- Document Management
- Delegating Work
- Financial Transactions
- Account Services
- ATM Management
- Attention to Detail
- Recordkeeping
Timeline
Operations Assistant
TruNorth Federal Credit Union
03.2024 - Current
Vault Teller
Trunorth Federal Credit Union
08.2023 - 03.2024
Vault Teller
Embers Credit Union
11.2019 - 08.2023
N/a - Automotive Mechanics
Northern Michigan University
Diploma -
Ishpeming High School
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