Bethany Thompson
Wichita Falls,TX
Summary
Assisted clients both in person and remotely with case management and support services in social work ministry. Provided administrative support as an executive assistant. Conducted insurance enrollment and verification processes, ensuring accurate data entry and billing procedures.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Assistant
Haven of Hope International
Fort Myers, FL
04.2024 - 07.2025
- Coordinated projects
- Handled all child sponsorship accounts and donor services
- Assisted orphanage directors in reporting and communications
- Prepared, booke and submitted international travel expenses and travel schedules
- Maintained office supply inventory
- Prepared and distributed financial reports monthly
- General office administration including account management, allocating funds, filing, scheduling, faxing and placing orders
- Answered multiple phone lines
- Coordinated meetings for Haven of Hope board of directors, management and International orphanages staff
- Utilized Microsoft Office Suite
- Maintained a contact list for fundraising and donors
- Raised funds by keeping a good rapport with donors
- Checked and processed client account information
- Worked with at risk youth in orphanages via zoom
- Learned and used techniques for behavior therapy from a Child Psychologist
- Assisted with event planning and fundraising
- Marketing and Social media
Case Manager
The Salvation Army
Jamestown, NY
12.2022 - 12.2023
- Responsible for providing comprehensive case management services for non-residential and residential clients experiencing domestic violence, rape, and sexual assault.
- Responsible for providing accompaniment and advocacy services relevant to legal, medical, educational, personal, financial, housing, and other issues.
- Assist clients with accessing community resources, obtaining/maintaining housing, and identifying self-sufficiency goals. This may include assisting with obtaining furniture, housing, jobs, childcare, schooling, utilities, etc.
- Report residential intakes to the Department of Health & Human Services, schedule initial appointment, and maintain weekly communication with DSS regarding client's progress and request for additional stay at shelter.
- Facilitate weekly domestic violence support groups or other related groups as assigned.
- Responsible for keeping accurate and updated records, case notes and submitting reports, statistics, as required
- Assigned to the Response Team Schedule, which includes being available for shelter coverage, advocacies, debriefing, phone calls, and all other critical situations during coverage dates which includes weekdays, weekends, and Holidays.
- Provide services via office visits, home visits, alternative locations, agencies, and via the Hotline, and ensure follow-up.
Office Manager, Fingerprint and Drug/Alcohol Technician
A1 Fingerprinting & Drug Screening
Fort Myers, FL
07.2019 - 12.2022
- Employed from 7/2019 to 12/2020 returned to employment 11/2021
- Fingerprinting and Background checks
- Drug Testing
- Breath Alcohol Testing
- Wellness Exams
- Office reception and management
- Processed Resumes and interviewed potential employees as needed
- Marketed the business and built clientele base
- Mentored clients
Pastoral Assistant
Redemption Church
Fort Myers, FL
01.2015 - 12.2021
- Mentored children and adults of various ages and backgrounds
- Assisted with accounting
- Made travel arrangements
- Managed staff schedules
- Maintained documentation and files
- Ran various errands
- Assisted with event planning
- Disaster Relief
Crisis Intervention Specialist
UCAN CITY MISSION
Jamestown, NY
09.2021 - 11.2021
- Connected Participants with community resources to obtain their own housing, sober housing, clothing, food, furniture, jobs and financial assistance
- Mentored adults in Chemical Dependency and Mental Health recovery
- Provided emotional support
- Crisis management
- Suicide Prevention
- Motivational Interviewing
- Focused on participant strengths
- Advocated for participants and their family members with empathy to achieve their goals in treatment
- Provided meals
- Cleaned and maintained property
- Returned to PRN employment from 1/23-4/23
Certified Peer Recovery Specialist
Mental Health Association
Jamestown, NY
12.2020 - 10.2021
- Partnered with UPMC to provide peer services in the hospital, out-patient, and in-patient facilities
- Mentored adults in Chemical Dependency and Mental Health recovery
- Assisted parents in returning to a healthy way of life in order for them to bring their children home from group and foster homes
- Participated in Strong Starts as a Navigator to help mothers and children work with DHHS, CPS, DSS, the judicial system and more to learn and grow together in recovery
- Connected Participants with community resources to obtain their own housing, sober housing, clothing, food, furniture, jobs and financial assistance
- Taught healthy coping mechanisms
- Provided emotional support
- Crisis management
- Suicide Prevention
- Motivational Interviewing
- Focused on participant strengths
- Advocated for participants and their family members with empathy to achieve their goals in treatment
- Assisted participants with traveling to various places including but not limited to court, doctor's offices, to visit their children, and stores.
- Maintained proper documentation and billing through Epic and Charity Tracker
- Participated in Group Therapy with Counselors
- Hybrid Remote
Administrative Medical Assistant
Various Healthcare Companies
06.2009 - 07.2018
- Answered multi-line phone calls in a call center to provide assistance, information and medical personnel access
- Updated patient accounts and information daily
- Managed multi-physician calendar, scheduling patients appointments and procedures
- Triaged patients needs and scheduled accordingly
- Responsible for ensuring all visits had correct referrals from referring provider
- Ensured referrals and correct insurance authorizations and pre-authorizations were in place for each patient before each office visit
- Responsible for ensuring authorizations were in place for all surgery and diagnostic procedures
- Order entry
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Responsible for billing and accounting
- Trained staff on variety of EHR/EMR systems
- Assisted in care coordination
- Assured all data was input correctly and medical records were scanned in
- Assisted enrolling multiple companies in healthcare coverage and provided advocacy with billing errors
- Assisted in other managerial tasks as needed
Skills
- Conflict Management
- Calendar management
- Billing issue inquiries
- Training
- International customer service experience
- International Travel Booking
- Project coordination
- Event planning
Certification
- CPR/AED July 2023 to July 2025
- Breath Alcohol Technician August 2019 to August 2024
- Urine Drug Analysis Technician August 2019 to August 2024
- CRPA-P July 2021 to July 2023 Certified Recovery Peer Advocate- Provisional
- NYCPS-P July 2021 to July 2023 New York Certified Peer Specialist- Provisional
Timeline
Executive Assistant
Haven of Hope International
04.2024 - 07.2025
Case Manager
The Salvation Army
12.2022 - 12.2023
Crisis Intervention Specialist
UCAN CITY MISSION
09.2021 - 11.2021
Certified Peer Recovery Specialist
Mental Health Association
12.2020 - 10.2021
Office Manager, Fingerprint and Drug/Alcohol Technician
A1 Fingerprinting & Drug Screening
07.2019 - 12.2022
Pastoral Assistant
Redemption Church
01.2015 - 12.2021
Administrative Medical Assistant
Various Healthcare Companies
06.2009 - 07.2018