BETHANY VIOLA
Tampa,Fl
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server/Assistant Manager
Ava Restuarant
Tampa, United States
02.2020 - Current
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
Bartender/Manager
Zen Bistro
Tampa, Florida
06.2020 - 01.2021
- Assisted in front of house managerial duties to ensure customer satisfaction
- Answered 50+ customer calls a day along with face to face customer interactions
- Resolved service issues and ensured customer was kept the priority by exhibiting empathy
- Became the trainer for several new employees in teaching customer service etiquette and point of service system
Bartender/Server
Koto Steakhouse and Sushi
Tampa, Florida
02.2015 - 03.2020
- Worked at front of house for 5 years maintaining customer relationships and providing exceptional service
- Trained 10+ members of staff on phone skills and face to face customer service skills
- Directed activities of one or more workers who assisted in preparing and serving meals
- Consistently improve customers experience through conflict resolution of issues and concerns
Education
Bachelor of Science - Nursing
SOUTH UNIVERSITY
08.2019
Associate of Science - Nursing
St. Petersburg College
2011
Skills
- Delegating Assignments and Tasks
- Restaurant Operations
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
Timeline
Bartender/Manager
Zen Bistro
06.2020 - 01.2021
Server/Assistant Manager
Ava Restuarant
02.2020 - Current
Bartender/Server
Koto Steakhouse and Sushi
02.2015 - 03.2020
Bachelor of Science - Nursing
SOUTH UNIVERSITY
Associate of Science - Nursing
St. Petersburg College
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