Bethany Walsh
Jerseyville,IL
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Equine professional with comprehensive experience in horse care, training, and facility management. Recognized for exceptional education in equine practices for clients. Known for achieving operational excellence and maintaining high standards of equine health.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
18
18
years of professional experience
Work History
Office Manager/ Lead Veterinary Assistant
Town & Country Veterinary
09.2016 - 05.2023
- Managed scheduling for veterinary appointments, optimizing staff availability and client satisfaction.
- Oversaw inventory management, ensuring adequate supplies for medical procedures and daily operations.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained accurate financial records and supervised billing processes, ensuring timely invoicing and adherence to financial protocols.
- Maintained accurate medical records
- Staff, volunteer and intern training & development
- Provided exceptional customer service when addressing client inquiries or concerns in the office and via phone calls or email correspondence.
- Provided support for families during difficult medical decisions for their pets.
- Educated clients on disease management, treatment options, and preventive health practices advised by the Veterinarian.
- Administered IV therapy
- Assisted Veterinarian during surgical procedures and monitored anesthesia
- Assisted Veterinarian with emergency triage
- Administered medications and monitored patients.
- Managed vendor relationships and educational meetings with the staff
- Assistant at large animal farm calls
- Assisted with dental procedures
- Maintained laboratory equipment and performed laboratory testing
- Filled prescriptions accurately and in a timely manner
- Maintained a clean and organized the office
Bank Teller
People National Bank
05.2014 - 07.2016
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately, ensuring compliance with banking policies and procedures.
- Managed cash drawer efficiently, balancing transactions at the end of each shift.
- Monitored account activity for potential fraud, contributing to risk management efforts.
Sales and Maintenance
Harl's Service Station
05.2005 - 08.2014
- Assisted with sales of autoparts and retail
- Assisted with clean up of shop and store
- Assisted with handling equipment for auto repairs
Trainer/Barn Manager
PK Performance Horses
07.2012 - 05.2014
- Daily care of equine (clean paddocks, feed/water livestock, grooming, medical attention when needed)
- Training and conditioning equine
- Collaborated with veterinarians and farriers to integrate health best practices into training routines.
- Exhibition of Client's equine athletes
- Client equine care and riding lessons
- Billing
- Instructor for students SIUC equestrian team
- Conducted individual assessments to tailor riding lessons for all ages and skill levels.
- Implemented safety protocols during lessons to ensure participant well-being.
- Mentored junior trainers, fostering professional development and effective teaching methods.
- Evaluated progress of trainees, providing constructive feedback for continuous improvement.
Sales
Mckinney's Western Store
08.2010 - 07.2012
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained clean and organized checkout area, contributing to store's positive presentation standards.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise.
Education
Short-Term Substitute License
Illinois Department of Education
Associates in Applied Science - Veterinary Technology
Southern Illinois College
08.2011
Skills
- Compassion
- Communication
- Customer service
- Office Management
- Medical scheduling & billing
- Computer skills
- Record keeping and documentation
- Analytical & critical thinking
- Effective education and training
- Moderate knowledge of automobile repairs
- Organizational skills
Awards
- High School Honor Roll and High Honor Roll
- Outstanding Sophomore FFA Member; Outstanding Junior FFA Member
- 2007 FFA Performance Horse Rider of the Year
- 2008 4H 'I Dare You' Leadership Award Winner; 4H Horse Show Champion 8 consecutive years.
- 2nd Place Individual Horse Judging, Murray State University FFA Field Day
- 1st Place Hippology and State Qualifier, Senior Division, 2007 University of Illinois Extension
- Two-time American Quarter Horse Association Reserve All-Around Winner
- Two-time American Quarter Horse Youth Association All-Around Champion
- Two-time American Quarter Horse Youth Association World Show Qualifier
- 2008 Illinois Quarter Horse Association Champion Reining
- 2008 Illinois Western Horse Show & Racing Association Reserve Champion Reining
- 2007 Miss Illinois Western Horse Show & Racing Association Queen
- High sales-person award for Senior trip to Washington D.C.
- FCCLA 2nd place high sales-person
- 2018 National Cutting Horse Area 13 Champion
- 2022 National Cutting Horse Circuit Reserve Champion
- 2023 National Cutting Horse Circuit qualifier
Timeline
Office Manager/ Lead Veterinary Assistant
Town & Country Veterinary
09.2016 - 05.2023
Bank Teller
People National Bank
05.2014 - 07.2016
Trainer/Barn Manager
PK Performance Horses
07.2012 - 05.2014
Sales
Mckinney's Western Store
08.2010 - 07.2012
Sales and Maintenance
Harl's Service Station
05.2005 - 08.2014
Short-Term Substitute License
Illinois Department of Education
Associates in Applied Science - Veterinary Technology
Southern Illinois College
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