LAWANA FLOYD
North Port,FL
Summary
Dedicated and passionate medical office professional proficient in Front Office operations and providing direct support to Physician in a clinical capacity Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Office Manager
Paradise Family Healthcare
Venice, United States
01.2019 - Current
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Assisted with regulatory issues such as compliance.
- Managed 11 employees with various personalities and from different cultures for small individual 3 physician practice.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms and allergies.
- Verified appropriate lab couriers picked up collected lab specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Tested and recorded blood glucose levels.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Front Office / Medical Assistant
William Letson, st Century Oncology
Venice, FL
10.2012 - 11.2018
- Responsible for full cycle Front Desk operations to include:
- Scheduling patient appointments
- Check in, check out, collection of copays/deductibles
- Verification of insurance, 1Ds, authorizations and referrals
- Follow up on lab orders, diagnostic procedures/reports for patient charts
- Medical records requests, accurate documentation and HIPPA compliance
- Proficient utilization of Urochart and Intergy EMR/EHR
- Under supervision of the Urologist, provide backup support to Medical Assistant staff:
- Collect urine specimens, run Clinitek UA and document results
- Take patient's vital signs, verify medications and obtain procedural consents
- Patient injections as ordered by physician
- Prep/stock patient rooms, set up procedure trays
- Preform or assist with catheterization of patients, run bladder scans and Uroflows
- Assist physician with procedures: prostate ultrasounds, cystoscopies, and biopsies
- E-FORSCE verification and documentation
- Proper use and disposition of sharps containers and biohazard bags Cleaning, maintenance and sterilization of equipment
- Act as local liaison for diagnostic facilities, ER and referring physician offices
Medical Assistant
Lawana Floyd, Millennium Physician Group
Port Charlotte, FL
05.2011 - 09.2012
- Front Desk check-in and insurance verification
- Proficient use of intergy and Athena EMR/EHR
- Physician's Clerk; answered phones, submitted physician approved prescriptions, and triage of emergency patients
- Took vital signs and gave injections
- Assisted physician with procedures.
Education
Medical Assistant Nationally Registered Certified Medical Assistant -
Concorde Career Institute
1995
Skills
- Leadership
- Team building
- Multitasking abilities
- Amazing Charts, Urochart, and Athena software proficiency
- Good telephone etiquette
- Computer skills
- Compassion
- Reading comprehension
- HIPAA Compliance
- Patient documentation
- Medical Records Management
- Vital Sign Monitoring
- Payment Collection
- Patient Scheduling
- Medical Billing
- Specimens collection and processing
- Data Entry
- Patient Assessments
Certification
NR-CMA- Nationally Registered Certified Medical Assistant and affiliated with the AAMA.
CPR/First-Aid Certified
Timeline
Certified Medical Assistant/Office Manager
Paradise Family Healthcare
01.2019 - Current
Front Office / Medical Assistant
William Letson, st Century Oncology
10.2012 - 11.2018
Medical Assistant
Lawana Floyd, Millennium Physician Group
05.2011 - 09.2012
Medical Assistant Nationally Registered Certified Medical Assistant -
Concorde Career Institute
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