Bethany Watson
Aberdeen,NC
Summary
Highly experienced Sales floor and Overnight stocking associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests.
Overview
3
3
years of professional experience
Work History
Sales Floor Associate
Lowes Home Improvement Stores
Southern Pines, NC
05.2019 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products and services.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Unloaded arriving product stock and moved to store display areas.
Education
No Degree -
Lighthouse Academy
West End, NCSkills
- Security Practices
- Merchandising and Display
- Ability to Lift 40 pounds
- Safety and Cleanliness Standards
- Exceeding Customer Expectations
- Store Policies and Procedures
- Adaptable and Flexible
- Flexible Hours
- Customer Service
- Product Knowledge
- Building Customer Relationships and Loyalty
- Engaging with Diverse Customers
- Energy and Physical Stamina
- Available Nights, Weekends and Holidays
Timeline
Sales Floor Associate
Lowes Home Improvement Stores
05.2019 - 12.2021
No Degree -
Lighthouse Academy