Bethany Wilson
Corbin ,KY
Summary
Dynamic Office Manager at Kentucky Climate Control with a proven track record in enhancing team productivity and customer satisfaction. Skilled in data entry and relationship building, I effectively managed financial records and streamlined office operations, resulting in improved service delivery and reduced costs. Committed to fostering a collaborative workplace culture.
Overview
17
17
years of professional experience
Work History
Office Manager
Kentucky Climate Control
Corbin, KY
06.2017 - 07.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Special Education Teacher Aide
Memorial Education Center
Somerset, Ky
06.2011 - 08.2015
- Participated in professional development opportunities to stay current on best practices in special education instruction and intervention techniques.
- Monitored student progress through ongoing assessment and data collection, adjusting instructional strategies as needed for optimal results.
- Reinforced positive behaviors through consistent praise and clear expectations, reducing disruptive incidents within the classroom setting.
Customer Service Representative
Cumberland Security Bank
Somerset, KY
08.2008 - 08.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
90 Hours in College Credits - Respiratory Therapist
Somerset Community College
Somerset, KYSkills
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Credit and collections
- Relationship building
- Scheduling
- Scheduling coordination
- Staff management
- Quick Books
- Excel
- Microsoft
Timeline
Office Manager
Kentucky Climate Control
06.2017 - 07.2025
Special Education Teacher Aide
Memorial Education Center
06.2011 - 08.2015
Customer Service Representative
Cumberland Security Bank
08.2008 - 08.2011
90 Hours in College Credits - Respiratory Therapist
Somerset Community College