Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Bethany York

Laurinburg,NC

Summary

Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty. Experience in fast paste environments.

Overview

6
6
years of professional experience

Work History

Member Service Representative

planet fitness
Laurinburg, NC
04.2024 - 07.2024
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted colleagues with tasks as needed during peak times of activity.
  • Answered incoming calls regarding membership benefits and services.

Yeoman

U.S Navy
Mayport, FL
03.2018 - 08.2023
  • Provided administrative support to senior management staff.
  • Provided support to other departments when needed with tasks such as mailings or data entry.
  • Answered incoming calls in a professional manner while providing excellent customer service.
  • Coordinated with internal departments to ensure timely completion of projects.
  • Assisted with the organization of office documents, filing, and data entry.
  • Organized travel arrangements for Yeoman staff members attending conferences or business trips.
  • Prepared correspondence including letters, memos, faxes, emails.

Education

High School Diploma -

Scotland High School
Laurinburg, NC
06-2017

Associate of Arts -

Richmond Community College
Hamlet, NC

Skills

  • Issue Resolution
  • Member retention
  • Service Upselling
  • Product Sales
  • Membership renewals
  • Customer Service
  • Customer Support

Accomplishments

  • While in the Navy I received an award for my outstanding services over a four year period.

References

References available upon request.

Timeline

Member Service Representative

planet fitness
04.2024 - 07.2024

Yeoman

U.S Navy
03.2018 - 08.2023

High School Diploma -

Scotland High School

Associate of Arts -

Richmond Community College

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Bethany York