Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Bethany Zahn

Lake Orion,MI

Summary

Adept at fostering client relations and enhancing customer satisfaction, my tenure at Termax showcased a knack for account management and teamwork. By leveraging CRM software and strategic problem-solving, I significantly improved client retention and collaboration across departments. My background spans from engineering to sales, underscoring a versatile skill set that drives results and exceeds targets.

Overview

10
10
years of professional experience

Work History

Account Manager

Termax
07.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Product Design Engineer

EDAG
01.2022 - 06.2022
  • Communicated effectively with suppliers, ensuring timely delivery of high-quality components required for successful product assembly.
  • Identified opportunities for cost reduction through material selection and process optimization, increasing profitability without compromising quality.
  • Enhanced product performance by conducting thorough research and implementing innovative design solutions.
  • Collaborated with cross-functional teams to optimize overall product functionality and user experience.
  • Developed comprehensive design documentation, facilitating seamless transition from concept to production phase.

General Merchandise Team Member

Meijer
09.2018 - 01.2022
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Enhanced store sales by maintaining up-to-date knowledge on product features and promotions.
  • Adhered to company policies regarding pricing, signage placement, and markdowns for consistent presentation standards across the store.
  • Collaborated closely with other departments to coordinate promotions, ensuring a cohesive storewide approach to sales strategies.
  • Fostered a collaborative work environment by mentoring new team members while demonstrating best practices in merchandising techniques.

Assembler 2

Vention Medical
03.2015 - 11.2016
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.

Education

Bachelor of Science - Mechanical Engineering

University of Michigan - Flint
Flint, MI
05.2022

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Project Management
  • CRM Software
  • Client meetings
  • Report Writing
  • Sales Meetings and Orientations
  • Complaint Management
  • Cost reviewing
  • Trend forecasting

Additional Information

Completed a Dale Carnegie Sales Course

Timeline

Account Manager

Termax
07.2022 - Current

Product Design Engineer

EDAG
01.2022 - 06.2022

General Merchandise Team Member

Meijer
09.2018 - 01.2022

Assembler 2

Vention Medical
03.2015 - 11.2016

Bachelor of Science - Mechanical Engineering

University of Michigan - Flint

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Bethany Zahn