Bethany Lehew
Arkansas City,KS
Summary
Passionate about caring and working in the community and school like setting with individuals one-on-one and in a group setting. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, exceptional customer service and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
5
5
Certification
Work History
CBS Attendant Care
Four County Mental Health Center Inc.
Arkansas City, KS
04.2023 - Current
- Provided one-on-one and group support/supervision to patients and families in the home, community, and school settings through the use of the strengths-based model of care. Skills include good communication and teamwork abilities, while maintaining overall positive regard for those being served.
- Supported clients with activities of daily living, including bathing, dressing, grooming and toileting.
- Communicated effectively with family members regarding patient care plans.
- Provided emotional support to clients dealing with difficult life changes due to illness or disability.
- Maintained clean and well-organized environment for client happiness and safety.
Player's Club Representative
7 Clans First Council Casino Hotel
Newkirk, KS
09.2022 - Current
- Provided customer service by responding to inquiries from existing members concerning their accounts.
- Analyzed data collected from player tracking systems in order to identify trends and make recommendations for improvement initiatives.
- Handled customer complaints in a professional manner while providing resolutions that are satisfactory to both parties involved.
- Explained rules, regulations, and procedures to new members regarding usage of their club cards.
- Assisted guests in signing up for the Player's Club membership and explained the various membership tiers.
- Educated existing members on additional benefits they may be eligible for based on their tier level status.
Education
High School Diploma -
Arkansas City High School
Arkansas City, KS05-2022
Skills
- Experience in Customer Service
- Safety awareness
- Cash handling experience
- Compassionate Caregiving
- Emotional Support
- Behavior redirection
- Respectful and Compassionate
- Problem-Solving
- Team Collaboration
- Professional Demeanor
- Multitasking
- Incident Reporting
- Adaptability and Flexibility
Certification
- CPR/First aid
- Completed Required Training for Corporate Compliance
- HIPPA Compliance
- KDHE Medicaid training
- Gaming License
Work Preference
Work Type
Full TimeImportant To Me
Healthcare benefitsCareer advancementAccomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally handled calls providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CBS Attendant Care
Four County Mental Health Center Inc.
04.2023 - Current
Player's Club Representative
7 Clans First Council Casino Hotel
09.2022 - Current
High School Diploma -
Arkansas City High School
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