Michael Mendez
Eagle Pass,TX
Summary
Competent employee who is in compliance with applicable Tribal, Federal, and other gaming regulations. Skilled in maintaining guest disputes to a minimum, ensuring safety protocols, and assisting team members with different needs. Strengths include strong communication skills, adaptability, and ability to work efficiently under pressure. At previous position, improved overall guest satisfaction through proactive assistance and prompt response to inquiries.
Overview
16
16
years of professional experience
Work History
Housekeeping and Maintenance Attendant
De La Paz Cleaning Services
Eagle Pass, TX
12.2023 - Current
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Informed management of any safety hazards or customer complaints immediately.
- Ensured that all customer service standards were met or exceeded during each shift.
Housekeeping and Laundry Attendant
Deployed Services
Eagle Pass, TX
12.2022 - 12.2023
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Organized storage areas for efficient use of space.
- Maintained an organized supply closet ensuring that all materials were labeled correctly.
- Inspected each room after housekeeping staff completed their work.
Poker Department Supervisor
Kickapoo Lucky Eagle Casino
Eagle Pass, TX
03.2020 - 11.2022
- Completed Poker Department paperwork, shift logs, surveillance reports, incident requests, cash in and cash out forms.
- Ensured that poker dealers were adhering to all departmental SOPs and KLEC policies and procedures.
- Provided poker management with information to assist in the development of team member evaluations.
- Investigated and documented all issues related to disputes, concerns, and complaints from guests.
Classroom Teacher
Texas Migrant Council/CDI Head start
Eagle Pass, TX
06.2008 - 02.2020
- Provided guidance for students with special needs, including those with IEPs.
- Implemented strategies for differentiating instruction based on student abilities.
- Managed classroom behavior by developing positive relationships with students while enforcing rules fairly and consistently.
- Created a safe environment that fostered collaboration among students.
Education
Associate of Applied Science - Child Development
Southwest Texas Junior College
Uvalde, TX05-2013
Skills
- Incident Reporting
- Experience in Customer Service
- Cash handling experience
- Initiative and Self-Motivation
- Complaint resolution
- Strong Work Ethic
Timeline
Housekeeping and Maintenance Attendant
De La Paz Cleaning Services
12.2023 - Current
Housekeeping and Laundry Attendant
Deployed Services
12.2022 - 12.2023
Poker Department Supervisor
Kickapoo Lucky Eagle Casino
03.2020 - 11.2022
Classroom Teacher
Texas Migrant Council/CDI Head start
06.2008 - 02.2020
Associate of Applied Science - Child Development
Southwest Texas Junior College
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