BETHANY MORGAN WOODARD
San Antonio
Summary
Dedicated, passionate and goal-oriented client and product service professional with over 15 years in experience in customer service, 7 in administrative and consulting work and 5 years in data collection, management and analysis. Focused, flexible and energized individual valuable to any growing prospective employer. T&D specialist. Aspiring Researcher and UX designer. First generation graduate of The Univ. of Texas at Austin, BA Sociology. RE Investor.
Overview
14
14
years of professional experience
Work History
Senior Utility Billing Analyst
Campus Life & Style
Austin
04.2023 - 05.2025
- Performed daily audits of accounts to ensure accuracy of information.
- Maintained records of all transactions and payments.
- Participated in cross-functional meetings related to changes in pricing structure or policies.
- Managed account setup process including creating new accounts as needed.
- Managed accounts during transfer of ownership
- Navigated through property transitions between regulated to deregulated markets
- Responded promptly to inquiries from customers regarding their bills or payment status.
- Analyzed data from property accounts to identify discrepancies.
- Created reports to track progress of billing activities.
- Provided support during internal and external audits related to billing processes.
- Maintained accurate records of all transactions related to billing activities.
- Monitored outstanding receivables and followed up on late payments as required.
- Worked closely with accounting department staff on reconciliation efforts related to receivables.
- Identified areas where efficiency could be improved within the billing department.
- Created first departmental training materials for onboarding
- Drafted mockups for Utility Billing website and mobile app
- Researched and resolved billing issues with customers.
Student Services Advisor II/Graduate Admissions Recruiter
National American University
Austin
06.2017 - 10.2021
- Recruited qualified students and built strong pipelines with 2,000 for potential Graduate students in the fields of Business, Nursing, Human Resources, Criminal Justice, and Aviation through the Salesforce applicant system
- Specialized in the attainment and retention of Canadian student to ensure enrollment from the Bachelors to the Master's program
- Goal 35%
- Build and sustain strong working relationships with university/trade school professionals including careers services, faculty staff, campus organizations
- Designed, implemented and executed robust, innovative university recruiting strategies to attract new talent such as career fairs and graduate fairs
- Responsible for holding live quarterly orientations for new and re-entry students to include a live walkthrough of systems and resources
- Q & A
- Recruiting goal- 25 new students into the graduate programs per quarter
- Assisted in resume review, interviewing, and onboarding of new Admissions Advisors
- Actual- First quarter- 28 new students with a 87% retention rate: Second quarter- 33 new students with 95% retention rate
Server/Hostess/Bartender
The Cheesecake Factory
Austin
10.2011 - 10.2017
- Directly manage a variety of customer service functions within a fast-paced and high volume food service environment with a focus on ensuring best possible guest experience
- Recognized as a Designated Trainer
- Provide training for all new team members
- Assist with special projects as needed, and coordinate the implementation of promotions within the restaurant
- Received the prestigious Linda Candioti Team Member of the Month Award within 6 months of working with the company
- Recognized by management with the Certificate of Excellence at the bi-annual company meeting
- Rewarded for my work as a hostess by being promoted to Star Hostess, also known as a shift lead position
- New Restaurant Openings in San Antonio and Dallas
Executive Assistant
Independent Real Estate Investor
Killeen
07.2015 - 10.2016
- Provided outstanding administrative support to the entire office by handling phone inquiries, email and mail correspondence, coordinating meetings with clients, vendors, and team members
- Handled clients information with the utmost sensitivity and professionalism
- Designed organizational processes for e-files, business records, and financial records for easier access to executives
- Experience with QuickBooks, Quicken, Turbo Tax, and Tax Act software
Education
Google UX Design Professional Certificate -
03.2025
B.A. - Sociology
University of Texas
Austin04.2022
Skills
- Research
- Figma
- Relationship building
- Problem solving
- Microsoft Office
- Google Drive
- Training & Development
- Social media management
- Data collection & analysis
- Consultation & Counseling
- Adobe Creative Suite
- CRM Management
- Excel
- Efficiency recommendations
Affiliations
- Culture Club Vice President- 2018
- NAU Admissions Team Member of the quarter-Winter 2017
- Linda Candioti Team Member of the Month Award- 2017
Timeline
Senior Utility Billing Analyst
Campus Life & Style
04.2023 - 05.2025
Student Services Advisor II/Graduate Admissions Recruiter
National American University
06.2017 - 10.2021
Executive Assistant
Independent Real Estate Investor
07.2015 - 10.2016
Server/Hostess/Bartender
The Cheesecake Factory
10.2011 - 10.2017
Google UX Design Professional Certificate -
B.A. - Sociology
University of Texas