Kayla Davis
Milton,VT
Summary
Results-driven professional committed to overcoming challenges and achieving goals. Demonstrates strong adaptability and work ethic, leading to success across diverse tasks. Excellent interpersonal skills enhance teamwork and foster positive relationships. Quick learner capable of applying new skills effectively in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Utility Billing Analyst
Green Mountain Power
Colchester , VT
03.2023 - Current
- Delivered excellent customer experiences in all interactions with internal and external customers.
- Executed the billing process, which includes inputting and exporting meter data, researching usage exceptions, verifying reads, and processing group net metering monthly bills.
- Sent meticulous and accurate bills to collect payment from customers, according to company protocol.
- Managed customer account inquiries and resolved billing issues efficiently.
- Processed, maintained, and reconciled customers' utility accounts.
- Solved complex account problems through research, analysis, and resolution of customer account discrepancies and errors.
- Worked with various departments to understand and produce accurate invoices.
- Utilized SQL statements to query the database to obtain customer billing data.
- Communicated with both internal and external customers, describing account matters, and followed up to ensure understanding and resolution of all issues.
- Collected, tracked and reviewed data to evaluate customer accounts.
Account Executive
CORT Furniture Rental
Boston, MA
01.2015 - 03.2023
- Achieved year over year market share growth of 125% + in a set geographic area by prospecting new and existing business via networking, cold calling, and attending industry events.
- Engage and educate current clients with new and existing services.
- Collaborate with the sales, management, and operations teams daily.
- Attended various networking events to identify sales opportunities and build relationships.
- Helped develop marketing materials and ideas to increase referrals.
- Utilized Salesforce to collect, organize and manage sales data and customer information.
- Hold in person and virtual meetings with key decision makers to discuss quarterly and annual objectives.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Increased profitability within accounts by cross-selling additional products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Rental Consultant
CORT Furniture Rental
Cambridge, MA
07.2011 - 12.2014
- Evaluate clients' wants and needs via a needs analyst and direct them to the appropriate products/services to increase the profit revenue for the company.
- Educate the clients on the benefits of the products and services being offered.
- Utilized Salesforce to work the complete sales cycle with the client from start to finish.
- Ensure timely response to clients regarding their needs via phone and email.
- Manage multiple leads and opportunities at once to meet and/or exceed budgeted revenue in assigned business segments.
- Maintained accurate records of correspondence with customers.
- Prepared lease paperwork and obtained signatures and first payments from new customers.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Education
Bachelors Degree - Business Technology & Management
Vermont Technical College
05.2011
Associates Degree - Business Technology & Management
Vermont Technical College
Williston, VT05.2009
Skills
- Salesforce
- Microsoft Office Suite
- Google Suite
- Oracle Software
- Lead Generation
- Sales Strategies Implementation
- Customer Relationships
- Account Management
- Interpersonal Skills
- Revenue Generation
- Client Campaigns
- Needs Assessments
- Strong Presentation Skills
- Strategic Initiatives
- Creative Problem-Solving
- Competitive Research
- Organized Mindset
- Team Collaboration
- Phone and Email Etiquette
- Clear Communication
- Slack Technologies
Affiliations
Member, Massachusetts Apartment Association (2012-2023)
Winner, CORT Furniture Rental-President's Sales Excellence Award 2022
Timeline
Utility Billing Analyst
Green Mountain Power
03.2023 - Current
Account Executive
CORT Furniture Rental
01.2015 - 03.2023
Rental Consultant
CORT Furniture Rental
07.2011 - 12.2014
Associates Degree - Business Technology & Management
Vermont Technical College
Bachelors Degree - Business Technology & Management
Vermont Technical College