Chanelle Blair
233 Prospect Place Dr Lake St. Louis,MO
Summary
Solution-driven professional with 11 years of progressive experience within Charter, seeking continued growth in customer operations. Proven track record of success in resolving complex issues, supported by strong communication skills and sound business judgment. I am committed to contributing to organizational goals through strategic problem-solving and operational excellence.
Overview
7
7
years of professional experience
Work History
Billing Analyst I, Billing Operations Shared Services
Spectrum
03.2019 - Current
- Perform SQL queries to gather, analyze, refine, validate, document, and maintain complex systems requirements for requests related to billing systems and reporting needs
- Support project team through testing for enhancements prior to implementation ensuring daily operations and business processes are not adversely impacted
- Responsible for validating automation system interdependencies, and rule requirements to streamline operational processes
- Interpret data provided from Spectrum Community Solutions team, and provide insights to determine operational impact, trends, and opportunities to resolve identified variance and conversion for MDU Bulk
- Moving equipment from tenant accounts to equipment accounts
Specialty Accounts Specialist, Specialty Accounts
Spectrum
04.2018 - 03.2019
- Responsible for back office over sight of L-CHTR, L-TWC, and L-BHN Self-Installation fallout program, Regulatory, and UPS Equipment Return using Tsak Management System
- Audit various department reports to maintain billing system integrity
- Interact with internal departments identify root causes of process issues and viable solutions to close gaps
Customer Care Advocate: Internet and Voice, Customer Care
Spectrum
01.2018 - 04.2018
- Provide customer support and troubleshooting for video, internet, and voice service impacts
- Enter detailed information into data base with instructions for internal partners, credits, and customer interactions
- Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction
Education
Associates - Accounting
Purdue Global Online
West Lafayette, IN02.2024
Skills
- Microsoft Office Suite
- CSG / ICOMS
- SQL
- Gateway
- SharePoint
- Verint
- TMS
- CorPortal
- Salesforce
- Self Starter
- Team Worker & Individual
- Attention to detail
Timeline
Billing Analyst I, Billing Operations Shared Services
Spectrum
03.2019 - Current
Specialty Accounts Specialist, Specialty Accounts
Spectrum
04.2018 - 03.2019
Customer Care Advocate: Internet and Voice, Customer Care
Spectrum
01.2018 - 04.2018
Associates - Accounting
Purdue Global Online
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