Jennifer Wetzel
Aurora,CO
Summary
Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence. In depth knowledge of due diligence and servicing platforms, LauraMac, Scienna Andor, and ACES. Experienced in leveraging Podio (cloud-based software) for workflow automation and process management.
Overview
14
14
years of professional experience
Work History
Operations Manager – Shared Services
PHOENIX
Denver, CO
01.2025 - Current
- Develop comprehensive project plans and schedules, defining scope, objectives, and deliverables to enhance operational efficiency.
- Partner with accounting and operations teams to identify process inefficiencies, implement automated solutions, and strengthen financial controls.
- Lead cross-functional project meetings, track action items, and provide executive-level updates on risks, dependencies, and progress toward deliverables.
- Ensure change management best practices are followed by developing training materials, process guides, and communication plans for impacted teams.
- Successfully manage multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Design and maintained enterprise reporting dashboards for production tracking, reconciliation, and performance analysis using Power BI and Sigma.
- Lead system enhancements and integrations for reconciliation, fee management, payment posting, and reporting by coordinating UAT and validating accounting workflows, leveraging extensive knowledge with accounting processes, discrepancy resolution, and financial reporting.
Operations Manager – Mortgage Services
PHOENIX
Denver, CO
10.2019 - 01.2025
- Led remote and onsite teams across multiple mortgage service business lines, including Post-Close Due Diligence, REO lien resolution, and HOA account management.
- Oversaw review of loan files for completeness, accuracy, compliance exceptions, and credit risk, ensuring timely processing of trailing documents and resolution of defects.
- Directed post-close TRID compliance reviews on QM loans and evaluated non-performing loan collection comments and pay histories.
- Partnered with senior leadership and developers to design and implement systems for workload management, accounting processes, and quality control.
- Designed and maintained enterprise reporting dashboards and client scorecards for production tracking, reconciliation, and performance analysis using Power BI and Sigma.
- Focused on quality control, reporting, production management, process improvement, and maintaining strong client relations.
Lien Resolution Team Lead – Mortgage Services
PHOENIX
Denver, CO
01.2018 - 12.2018
- Created and led a team for a new property tax management business line, developing and implementing training programs to ensure consistent service delivery.
- Collaborated with senior management and program developers to design systems for managing analyst workload, accounting processes, and quality control.
- Directed a high-performing team, achieving operational targets while maintaining accuracy, efficiency, and client satisfaction.
Due Diligence Transaction Specialist – Mortgage Services
PHOENIX
Denver, CO
03.2017 - 01.2018
- Supported management with Due Diligence transactions, including document management and internal/external reporting.
- Reviewed loan files and ensured data accuracy, verifying that trailing documents for curing defects were received and processed within established timelines.
- Assisted in maintaining efficient workflow and compliance standards across the Due Diligence team.
Relocation Coordinator
Shorewood Real Estate
Denver, CO
09.2015 - 03.2017
- Managed multiple relocation business lines for clients, focusing on home sales for military personnel and corporate transferees, while reviewing and preparing listing, sales contract, and closing documentation for accuracy and compliance.
- Educated clients and real estate agents on relocation processes and procedures, and facilitated nationwide referral networks to strengthen client-agent relationships.
Transaction Manager
Abstrax, LLC
Remote
04.2015 - 09.2015
- Managed all aspects of multiple product lines for NPL portfolios, including transaction support, document preparation, collateral review, and ensuring accurate delivery of trailing documents to custodians within established timelines.
- Generated and analyzed reports from sellers, purchasers, and custodians, providing reconciled reports while maintaining focus on quality control, production management, process improvement, and client relationship management.
Transaction Manager
Wingspan Portfolio Advisors
03.2014 - 03.2015
- Managed all aspects of multiple products for a client portfolio, including collateral review, collateral exceptions, title policies, loan modifications, assignments of mortgages, and other products involved in buying and selling non-performing loans.
- Generated and analyzed collateral and exception reports from sellers, purchasers, and custodians, providing reconciled reports to all parties involved in trades within established timelines.
Asset Coordinator
Wingspan Portfolio Advisors
05.2013 - 05.2014
- Supervised the on-site Collateral Review team and processes, including scheduling travel, auditing collateral data, overseeing production, and providing production and quality control reporting.
- Managed daily BPO valuations from order acquisition to client delivery, ensuring accuracy and timely completion, while conducting reconciliations and overseeing related accounting processes.
Asset Specialist
Asset Management Real Estate (AMRE)
Denver, CO
05.2011 - 05.2013
- Managed assets for over 20,000 properties across multiple clients from acquisition to final disposition, including assisting with eviction processes and overseeing repair bids, marketing, vendor management, and sales price negotiations.
- Conducted property valuations and market research/analysis on REO properties nationwide to determine projected resale values.
- Processed daily BPO valuations for all assigned assets and generated comprehensive market analysis reports for each property prior to acquisition or listing.
Education
Bachelor of Arts - Spanish
Winona State University
Winona, MN05-2010
Bachelor of Arts - Global Studies
Winona State University
Winona, MN05-2010
Skills
- Operations management
- Operational efficiency
- Client relations
- Cross-functional collaboration
- Project management
- Process flows
- Document control
- Financial management
- Business intelligence
- Accounting reconciliation
- Microsoft Office Suite
- Report automation
Timeline
Operations Manager – Shared Services
PHOENIX
01.2025 - Current
Operations Manager – Mortgage Services
PHOENIX
10.2019 - 01.2025
Lien Resolution Team Lead – Mortgage Services
PHOENIX
01.2018 - 12.2018
Due Diligence Transaction Specialist – Mortgage Services
PHOENIX
03.2017 - 01.2018
Relocation Coordinator
Shorewood Real Estate
09.2015 - 03.2017
Transaction Manager
Abstrax, LLC
04.2015 - 09.2015
Transaction Manager
Wingspan Portfolio Advisors
03.2014 - 03.2015
Asset Coordinator
Wingspan Portfolio Advisors
05.2013 - 05.2014
Asset Specialist
Asset Management Real Estate (AMRE)
05.2011 - 05.2013
Bachelor of Arts - Spanish
Winona State University
Bachelor of Arts - Global Studies
Winona State University