Andrea Squire
Matthews,NC
Summary
Troubleshooter with over 20 years of responsible corporate experience, including roles as an Executive Administrative Assistant and in healthcare services. Proven track record in executive office support, patient services, and customer care, with expertise in managing daily operations, organizing complex tasks, and delivering quality service in professional environments.
Overview
15
15
years of professional experience
Work History
Patient Services Lead - Billing Dept.
QualDerm Partners/Pinnacle
07.2024 - 12.2024
- Served as the first point of contact for incoming billing customer service calls, ensuring optimum patient satisfaction and quality assurance
- Provided clear explanations of benefits and resolved billing inquiries while updating and verifying accurate patient account information
- Navigated various insurance portals to address patient concerns efficiently
- Researched and resolved patient issues diplomatically, handling complaints and functioning effectively under pressure
- Updated insurance and demographic information on patient accounts to maintain accuracy and compliance
- Processed payment plans and accepted credit card payments over the phone
- Documented all actions on patient accounts using billing systems with attention to grammar, spelling, and syntax
- Returned all phone messages within 24 hours and ensured timely follow-ups
- Participated in special projects to improve billing department operations
Patient Scheduling Specialist
Urology Specialists of the Carolinas
Matthews, NC
10.2021 - 12.2023
- Scheduled patient appointments, including office visits, procedures, and injections
- Assisted providers with patient concerns regarding scheduling and overbookings
- Supported patients with MyChart/Patient Portal setup and technical issues
- Managed office medical records, including maintaining, faxing, and distributing documents
- Operated front desk functions such as check-in, check-out, and payments processing
Administrative Clinical Coordinator
United Healthcare
Columbia, MD
08.2015 - 09.2020
- Managed administrative intake and processed referrals, authorizations, and notifications
- Coordinated with hospitals, clinics, and providers to meet patient needs
- Assisted clinical staff with documentation and triaging cases for coverage review
Boutique Owner
Andrea Squire
Columbia, MD
07.2009 - 08.2015
- Operated an in-home boutique, managing inventory, sales, and customer relations
- Refurbished furniture and sourced items from auctions and vendors
Education
Some College - Architecture
Virginia State University
Petersburg, VA01.1985
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NY01.1984
Skills
- Microsoft Office Suite
- Epic
- Mod Med
- Healthcare systems
- Customer service
- Billing systems
- Scheduling
- Office administration
- Research
- Troubleshooting
- Resolving complex issues
Timeline
Patient Services Lead - Billing Dept.
QualDerm Partners/Pinnacle
07.2024 - 12.2024
Patient Scheduling Specialist
Urology Specialists of the Carolinas
10.2021 - 12.2023
Administrative Clinical Coordinator
United Healthcare
08.2015 - 09.2020
Boutique Owner
Andrea Squire
07.2009 - 08.2015
Some College - Architecture
Virginia State University
High School Diploma -
Poughkeepsie High School