Josefina Martinez Espinoza
Fort Worth,TX
Summary
Experienced and results-oriented Food and Nutrition Supervisor with over 15 years of leadership in healthcare food service operations. I have a proven track record in managing dietary staff, ensuring compliance with regulations, and delivering high-quality nutritional care to diverse patient populations. My skills include planning, food safety protocols, inventory control, and interdisciplinary collaboration to achieve positive patient outcomes. I am committed to maintaining high standards of sanitation and customer service in fast-pasted clinical environments. Additionally, I excel at training, mentoring, and motivating teams to exceed performance goals while adhering to facility policies and healthcare regulations, such as HIPAA, CMS, and local Department Health standards.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Lead Patient Services Supervisor
Compass Group USA
Fort Worth, USA
06.2025 - Current
- Lead patient services staff, providing daily leadership and support to ensure high-quality service delivery.
- Develop employee schedules, assign daily responsibilities, and monitor performance.
- Ensure compliance with hospital policies, food safety standards, HIPAA regulations, and patient confidentiality requirements.
- Collaborated with nursing, dietary, and interdisciplinary teams to enhance patient care and address individual needs.
- Identified workflow challenges and implemented process improvements, resulting in increased efficiency and a better patient experience.
- Texas Health - Fort Worth, TX
Food and Nutrition Services (FANS) Supervisor
HCA Healthcare
North Richland Hills, USA
10.2019 - 06.2025
- Increased patient satisfaction through enhanced meal delivery accuracy and establishment of patient feedback program.
- Oversaw daily food service operations while maintaining quality, safety, and regulatory standards.
- Trained staff on food safety, HIPAA compliance, and therapeutic diet accuracy to ensure high standards.
- Minimized food waste via effective inventory management and portion control practices.
- Reduced food waste through improved inventory management and portion control, contributing to departmental cost savings.
- Medical City North Richland Hills - North Richland Hills, TX
Dietary Lead
HCA Healthcare
Fort Worth, USA
03.2014 - 09.2019
- Assisted in meal preparation and service, adhering to physician-prescribed therapeutic diets to support patient health.
- Verified tray accuracy and ensured proper portion control and enhancing patient satisfaction during meal delivery.
- Delivered meals to patients, providing exceptional customer service and addressing individual dietary needs.
- Delivered meals to patients while maintaining excellent customer service.
- Supported compliance with food safety and sanitation standards.
- Medical City Fort Worth - Fort Worth, TX
Supervisor
Grandy's Restaurant
Fort Worth, USA
02.2012 - 03.2014
- Supervised daily restaurant operations to ensure efficient service and customer satisfaction.
- Guided staff to achieve productivity, sales, and service goals during peak hours.
- Addressed customer concerns effectively, enhancing guest experiences and satisfaction.
- Managed inventory processes, including ordering, receiving, and stock rotation, to reduce waste.
Environmental Services (EVS) Technician
ISS Facilities
Fort Worth, USA
11.2008 - 02.2012
- Achieved 100% compliance during inspections by implementing strict sanitation and infection control procedures.
- Met hospital cleanliness and safety standards in patient care areas through diligent maintenance.
- Streamlined patient room turnover, enhancing patient flow and operational efficiency.
- Plaza Medical Center - Fort Worth, TX
Shift Supervisor
Wendy's Restaurant
Fort Worth, USA
10.2006 - 11.2008
- Assisted with daily cash handling, managed shift operations, and supervised team during high-volume periods.
- Trained and mentored new employees to ensure smooth onboarding and maintain service standards.
- Maintained high order accuracy, which reduced food waste and enhanced positive customer feedback.
- Consistently exceeded drive-thru service time goals, improving customer satisfaction.
Education
High School Diploma -
Eastern Hills High School
Skills
- Food Safety and Sanitation Compliance
- Food Quality Control
- Dietary Needs Assessment
- Nutrition Analysis
- Patient Meal Logistics
- Staff training
- Performance Management
- Patient Satisfaction
- Food Service Management
- Microsoft Office Suite
- Dietary Software
- Regulatory compliance
- Joint Commission Standards
Certification
ServSafe Food Protection Manager
Timeline
Lead Patient Services Supervisor
Compass Group USA
06.2025 - Current
Food and Nutrition Services (FANS) Supervisor
HCA Healthcare
10.2019 - 06.2025
Dietary Lead
HCA Healthcare
03.2014 - 09.2019
Supervisor
Grandy's Restaurant
02.2012 - 03.2014
Environmental Services (EVS) Technician
ISS Facilities
11.2008 - 02.2012
Shift Supervisor
Wendy's Restaurant
10.2006 - 11.2008
High School Diploma -
Eastern Hills High School