Jason Enoch
Apex,NC
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
26
26
years of professional experience
Work History
Patient Services Supervisor
UNC Rex Hospital
03.2024 - Current
- Enhanced customer satisfaction by ensuring timely meal preparation and delivery.
- Monitored food storage techniques to preserve freshness, prevent contamination, and adhere to industry best practices.
- Maintained food at proper operating temperatures, trained team in food safety and documented required temperatures.
- Optimized food production processes, streamlining operations while maintaining quality standards.
- Increased overall efficiency through effective scheduling and allocation of tasks among kitchen staff members.
- Maintained a safe working environment by enforcing strict adherence to workplace safety guidelines.
- Supervised daily food preparation activities, ensuring consistency in presentation and portion sizes across all dishes served.
- Took initiative to solve problems and recommended improvements to hospital food service procedures and interdepartmental processes.
General Manager
Buffalo Wild Wings
07.2016 - 07.2019
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Store Manager
Harris Teeter
10.2014 - 11.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Assistant Manager
Bad Daddy's Burger Bar
07.2014 - 07.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Proprietor
Outback Steakhouse
09.1998 - 09.2013
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Streamlined business operations for improved efficiency with the implementation of new management techniques.
- Grew revenue through targeted marketing campaigns and strategic partnerships.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, fostering professional development and enhancing overall team performance.
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
- Entered income and expense details into business databases to track purchases and address variances.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
Physics
North Carolina A & T State University
Greensboro, NCSkills
- Safe Food Handling Practices
- Cleanliness and Sanitation
- Equipment Safety
- Inventory Rotation
- POS System Operation
- Food Preparations
- Customer Engagement
- Reliability and punctuality
- Attention to detail
- Inventory Control
- Customer Service
- Conflict resolution
Timeline
Patient Services Supervisor
UNC Rex Hospital
03.2024 - Current
General Manager
Buffalo Wild Wings
07.2016 - 07.2019
Assistant Store Manager
Harris Teeter
10.2014 - 11.2016
Assistant Manager
Bad Daddy's Burger Bar
07.2014 - 07.2016
Proprietor
Outback Steakhouse
09.1998 - 09.2013
Physics
North Carolina A & T State University
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