DENISSE GARCIA
Spring Hill,FL
Summary
Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
LEHIGH VALLEY HEALTH NETWORK
Allentown, US
01.2024 - 12.2024
- Performed hourly rounds and responded promptly to call lights
- Utilized computer systems for charting patient data
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Reported changes in patient status to nursing staff in a timely manner
- Placed ECGs for observing, monitoring, and documenting cardiac arrhythmias
- Monitored patient condition and reported changes to the nursing staff
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables
- Demonstrated knowledge of infection control related to hand washing and universal precautions
- Demonstrated knowledge of universal precautions and infection control protocols when handling specimens and disposing of contaminated materials
- Maintained chart and filed paperwork, facilitating clerical functions
- Exhibited desire to learn and upgrade skills by performing additional department or unit duties
Barista
STARBUCKS
Whitehall, US
10.2023 - 03.2024
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Welcomed customers and answered questions regarding menu items and preparation methods
- Maintained clean and healthy environment by following proper safety and sanitation regulations
Hostess and Server
COYOTE ROJO
, US
04.2023 - 09.2023
- Accurately took to-go order for customers
- Sat customers down and accommodated their needs
- Maintained a clean area at the host stand
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
Deli Associate
WALMART
Spring Hill, US
01.2023 - 09.2023
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Monitored seating area and checked restrooms regularly to keep spotless
- Used cash registers and credit card machines to cash out customers
- Accommodated special seating requests for guests to enhance satisfaction
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Promoted business loyalty by fostering positive customer relationships
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Uphold the highest standards of cleanliness and staff conduct
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Listened carefully to customer instructions and prepared orders according to those preferences
- Opened new inventory and rotated stock by dates to maintain freshness
- Delivered exemplary customer service to guests, even in peak business periods to promote retention
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Learned other teammates' work tasks to train as backup
Call Center Representative
AMBS CALL CENTER
, US
05.2022 - 04.2023
- Responded to more than 100 customer service inquiries, including a large percentage of self-service calls
- Handled an average of 10 escalations per day, engaging with customers in a friendly, courteous, and professional manner
- Responded to customer calls and emails to answer questions about products and services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Cashier/Customer Service
ZAXBY'S
, US
02.2022 - 04.2023
- Kept kitchen, counter and dining areas cleaned and sanitized
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Responded to customer calls and emails to answer questions about products and services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Upsold additional products and services to customers, increasing revenue
- Operated cash register to record transactions accurately and efficiently
Education
High School Diploma -
Central High School
Brooksville, FLSkills
- Customer service
- Communication skills
- Restaurant experience
- Time management
- Bilingual
- Guest services
- Leadership
- Register Operations
- Cooking
- Proper Food Handling
- Equipment Safety
- Safe Food Handling Practices
- Cleanliness and Sanitation
- Customer Engagement
- Beverage Preparation
- Meat Cutting
- Inventory Rotation
- Infection prevention
- Basic nursing care
Certification
BLS
Languages
Spanish
Native/ Bilingual
Timeline
Patient Care Technician
LEHIGH VALLEY HEALTH NETWORK
01.2024 - 12.2024
Barista
STARBUCKS
10.2023 - 03.2024
Hostess and Server
COYOTE ROJO
04.2023 - 09.2023
Deli Associate
WALMART
01.2023 - 09.2023
Call Center Representative
AMBS CALL CENTER
05.2022 - 04.2023
Cashier/Customer Service
ZAXBY'S
02.2022 - 04.2023
High School Diploma -
Central High School