Kayla Davis
Green Mountain Power
15
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Work History
Utility Billing Analyst
3 Years 5 Months- Provided excellent customer experiences in all interactions with both internal and external customers.
- Processed, maintained, and reconciled customers' utility accounts.
- Researched, analyzed, and resolved complex account issues, ensuring billing accuracy for improved customer satisfaction.
- Coordinated with internal departments to resolve billing issues and improve customer satisfaction.
- Executed the billing process, which included inputting and exporting meter data, researching usage exceptions, verifying reads and processing group net metering monthly bills.
- Utilized SQL queries to retrieve and analyze customer data for billing.
- Skilled at working independently and collaboratively in a team environment.
- Handled day-to-day accounting processes to drive financial accuracy.
Account Executive
8 Years 2 Months- Achieved year-over-year market share growth of 125% in a defined geographic area by prospecting new and existing business through networking, cold calling, and attending industry events.
- Educated clients on new and existing services, enhancing their understanding and adoption.
- Collaborated daily with sales, management, and operations teams to align strategies and drive results.
- Engaged and educated current clients with new and existing services.
- Managed sales data and customer information in Salesforce to streamline reporting and improve decision-making.
- Attended various networking events to identify sales opportunities and build relationships.
- Utilized Salesforce to collect, organize, and manage sales data and customer information.
- Helped develop marketing materials and ideas to increase referrals.
Rental Consultant
3 Years 6 Months- Utilized Salesforce to work the complete sales cycle with the client from start to finish.
- Educated clients on benefits of products and services, enhancing their understanding and satisfaction.
- Coordinated logistics for timely delivery and pickup of rental items, enhancing customer satisfaction.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios, and exceed leasing goals.
- Evaluate clients' wants and needs via a needs analysis and direct them to the appropriate products/services to increase profit revenue for the company.
- Educate clients on the benefits of the products and services being offered.
- Ensured timely response to clients regarding their needs via phone and email.
- Leveraged sales and marketing strategies to boost traffic, improve closing ratios, and surpass leasing goals.
- Identified customer needs by asking questions and advising on best solutions.
Education
Bachelor of Science - Business Technology And Management
Skills
Salesforce
Microsoft Office Suite
Google Office Suite
Data Analysis Tools
Lead Generation
Sales strategy
Account Management
Interpersonal Skills
Revenue Generation
Client Campaigns
Needs Assessments
Strong Presentation Skills
Strategic Initiatives
Analytical Thinking
Market Analysis
Team Collaboration
Clear Communication
Communication Tools
Database Management
Timeline
Utility Billing Analyst
Green Mountain Power
03.2023 - CurrentRead More
Account Executive
CORT Furniture Rental
01.2015 - 03.2023Read More
Rental Consultant
CORT Furniture Rental
07.2011 - 01.2015Read More
Vermont Technical College
Bachelor of Science from Business Technology And Management
Read More