Hi, I’m
Bethany Morgan Woodard
Austin,Texas
Summary
Highly motivated Advising and Client Services professional with expertise in counseling, career planning, and acquisition of new leads. Skilled in building positive relationships and providing outstanding customer service through exercising empathy and active listening. Ability to manage accounts through the complete lifecycle. Knowledgeable in design thinking and user experience research with the ability to bring these methodologies into the workforce.
Overview
12
years of professional experience
1
Certification
Work History
National American University
Student Services Advisor
11.2018 - 09.2021
Job overview
- Increased retention rates, success rates, and attendance rates by 95% term over term by offering knowledgeable counseling for students on class choices, scheduling and career planning
- Coordinated monthly orientation webinars, career services programs, and instructional classes covering different topics
- Developed strategic plans for student success in college and connected students to opportunities and resources
- Maintained and communicated accurate and complete student records as required by laws, district policies, and national administrative regulations
- Directed one-on-one meetings with students to solve academic questions and concerns and interpreted, upheld, and communicated policies and operational practices established by the school
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere
- Executed events with consistently high standards of organization, service quality, and enthusiasm for university objectives
- Managed implementation of new trainings and all departmental onboarding processes
- Manipulated and analyzed large data sets in order for team to develop contact strategies as communicated to executive team
- Spearheaded creation and delivery of Career Resources Website, to include continued monitoring and maintenance
- Troubleshoot Technical Issues as submitted through the IT ticketing system
National American University
Admissions Recruiting Specialist
06.2017 - 11.2018
Job overview
- Increased revenue by at least $3500/student by planning and directing recruitment and enrollment activities
- Sought out and capitalized on new enrollment opportunities to include social media advertising and job fairs
- Managed student questions through the entire enrollment lifecycle while supporting the school admissions program by preparing polished business reports, email campaigns and procedural manuals
- Maintained school admission criteria, policies, and procedural standards while reviewing prospective admissions with care
- Brought in 20-25 highly qualified applicants each term, targeting recruitment strategies on key candidate pools.
The Cheesecake Factory
Server/Hostess/Bartender
10.2011 - 11.2017
Job overview
- Exceeded customer service expectations to earn positive feedback while operating POS systems and managing bar tabs to track revenue
- Followed safety, sanitization, and food handling guidelines while training new servers in company policies, guest service standards, and best practices
- Participated in New Restaurant Opening as lead hostess and coordinated waitstaff to balance workload between restaurant sections
- Created specialty cocktails following complex recipes.
Independent Real Estate Executive
Executive Assistant
08.2015 - 04.2016
Job overview
- Handled routine responses, responding to telephone and email inquiries on behalf of the executive
- Protected sensitive and confidential business information from unauthorized access or loss
- Organized 2 complex calendars and schedules, resolving scheduling issues, arranging transportation and accommodations, facilitating executive travel
- Performed tactical and strategic administrative support tasks for a team of 3 upper executive-level employees
- Promoted special project success through topic research and resource coordination
- Reviewed operating practices and procedures to improve workflow and reporting
- Compiled data and conducted research to prepare executive reports.
First Hood National Bank
Teller/Customer Service
01.2010 - 08.2011
Job overview
- Used active listening to establish trust, optimize sales opportunities, and generate leads
- Managed deposits, plan contributions, and supply purchases for checks or new cards, sorted and arranged money in cash boxes and coin dispensers
- Opened, updated, and closed accounts for customers, informed and educated customers on simple transactions through self-service technologies and advised customers on currency exchange regulations and transaction fees
- Retained up-to-date knowledge of offered products and services to educate customers on features, benefits, and pricing
- Maintained strict compliance with banking standards, regulations, and laws.
Education
The University of Texas
Bachelor of Arts (B.A) from Sociology, Minor Communications
Skills
- Critical thinking and problem solving-
- Persona creation, user journey
- Research planning and data analysis- SWOT, usability studies, focus groups, interviews, surveys
- Canva, Figma, Adobe Creative Suite, Sketch, Wix- wireframing, prototyping
- Training and development- Workday, ADP
- Microsoft Office, Google Drive, Salesforce, CRM, and LMS
- Relationship building
- Click Funnels, Aweber, Mail Chimp
Certification
- Texas Health and Life Insurance License - 2022
- Certification in User Experience Research and Design , Coursera/Google - 2023
References
REFERENCES UPON REQUEST
Timeline
Student Services Advisor
National American University
11.2018 - 09.2021
Admissions Recruiting Specialist
National American University
06.2017 - 11.2018
Executive Assistant
Independent Real Estate Executive
08.2015 - 04.2016
Server/Hostess/Bartender
The Cheesecake Factory
10.2011 - 11.2017
Teller/Customer Service
First Hood National Bank
01.2010 - 08.2011
The University of Texas
Bachelor of Arts (B.A) from Sociology, Minor Communications
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