Bethel Desta

Dedicated, self-directed pharmacist with more than 15 years' progressive experience in retail pharmacy operations. Expertise in interpreting and validating prescriptions, providing exceptional customer service, and counseling customers on use of prescription medications. Skilled in enforcing inventory control measures to comply with pharmacy and legislative regulations. Excellent interpersonal skills and a track record for open availability, maintaining good humor during issue resolution, and going the extra mile to be of service to patients from all walks of life.

• Led pharmacy teams towards success in improving store Key Performance Metrics rating; earned #1 ranking in district within one year.
• Efficiently process and fill 350 prescriptions daily while maintaining 100% accuracy.
• Successfully organized and spearheaded immunization program for the past three years.

Medication Preparation and Administration

• Interpret and evaluate validity of medication orders and prescriptions; identify therapeutic incompatibilities.
• Retrieve, count, and measure prescribed medications per physician instructions; calculate, weigh, measure, and compound drugs with expert precision.
• Safely administer immunizations and manage medication therapies.

Inventory Control

• Maintain accurate drug inventory levels; order medication and supplies, reconcile deliveries against purchase orders, and oversee surplus drug returns and inter-store transfers.
• Enforce storage and security measures for all drugs; update compliance logs for legend, control and compound drugs.
• Conduct routine audits of medication, including controlled substances, to comply with store and federal regulations.

Pharmaceutical Operations

• Train and mentor pharmacy technicians on customer service and pharmacy practices to maintain safety and customer service standards; organize technician workflows.
• Create new patient profiles and respective prescriptions into electronic management systems.
• Communicate with physicians and insurance companies to properly process orders and meet customer needs.

Customer Service and Counseling

• Provide education to customers on prescribed medications, including risks, interactions, and use; advise customers of when to take medications and proper dosage.
• Assist customers with medical issues and provide healthcare counseling; help customers with disease management and treatment.
• Address customer questions and concerns; quickly resolve issues to maximize customer satisfaction.

Safeway Pharmacy, Pharmacist, Woodbridge, Va, 1/2022 - Current 

CVS Pharmacy, Pharmacist, Stafford, VA, 5/2008 – 12/2021

Molina Health, Pharmacist, Falls Church, VA, 5/2008 – 3/2011

CVS Pharmacy, Pharmacy Technician / Intern, Alexandria, VA, 10/2002 – 5/2007

Inova Fairfax Hospital, Volunteer, Falls Church, VA, 2000 – 2002