BETHENA ME'SHEL JACKSON
Louisville,KY
Summary
Highly accomplished Program Director and Operations Coordinator with a Master’s degree in Clinical Psychology and extensive background in U.S. Military logistics, community outreach, and behavioral counseling. Proven track record of developing individualized strategic plans, managing crisis intervention, and leading trauma-informed care initiatives for diverse and vulnerable populations. Exceptional communicator, administrator, and community advocate dedicated to driving operational excellence and empowering individuals.
Overview
2027
2027
years of professional experience
Work History
Program Coordination & Crisis Intervention
- Designed, implemented, and monitored comprehensive, individualized development and behavioral treatment plans for high-risk families, youth, and adults.
- Delivered trauma-informed care, peer support, and resource coordination to assist individuals in overcoming systemic barriers and achieving personal goals.
- Managed high-stakes crisis intervention and community advocacy, maintaining a highly flexible and adaptable schedule to support organizational needs.
- Facilitated psychoeducational groups, life-skills training, and mentorship courses centered on recovery, problem-solving, and personal development.
- Conducted rigorous behavioral assessments, intake interviews, and home investigations to safely connect underserved populations to vital civic resources.
Operations, Logistics & Security
- Acted as a critical liaison to connect senior administration, field staff, volunteers, and public stakeholders for streamlined community programs.
- Managed local and regional urban mobility operations, ensuring safe, detail-oriented navigation, route optimization, and exceptional customer service.
- Maintained strict facility security, observational oversight, and safety protocols in high-accountability environments to manage risk and prevent disturbances.
- Served honorably in the U.S. Army Transportation Corps; directed heavy vehicle recovery, convoy defense operations, radio communications, and HAZMAT transportation.
Community Outreach & Logistics Coordinator
Lyft & Local Logistics
01.2024 - Current
Program Director / Outreach Specialist
Another Chance for Opp, Inc.
01.2022 - 01.2024
Residential Program Specialist
New Possibilities Home
01.2017 - 01.2022
Community Support Coordinator
Another Chance for Opp, Inc.
01.2015 - 01.2017
Case Manager & Corrections Specialist
State & Private Facilities
01.1993 - 01.1999
Motor Transport Operator (88M)
United States Army
01.1989 - 01.1992
Education
Master of Arts - Biblical Studies And Clinical Psychology
Yadah School of Theology
Durham, NC01-2012
Master of Divinity Coursework -
Shaw University
Raleigh, NCBachelor of Science - Business Management and Finance
Savannah State University
Savannah, GASkills
- Program & Project Coordination
- Strategic Planning & Resource Allocation
- Trauma-Informed Care & Mentorship
- Public Speaking & Community Relations
- Crisis Intervention & Case Management
- Fleet Logistics & Navigation Systems
- Regulatory Documentation & Compliance
- Cross-Functional Team Leadership
- Crisis intervention
- Case management
- Behavioral assessment
- Community outreach
- Program coordination
- HAZMAT transport
- Effective communication
- Conflict resolution
- Team leadership
- Attention to detail
- Problem solving
- Analytical thinking
- Research
- Friendly, positive attitude
- Recordkeeping
- Team building
- Relationship building
Honors
Most Outstanding Coach & Volunteer (Durham Parks & Rec) | DOC Certificate of Appreciation
Affiliations
Delta Sigma Theta Sorority, Inc. | American Psychological Association
Timeline
Community Outreach & Logistics Coordinator
Lyft & Local Logistics
01.2024 - Current
Program Director / Outreach Specialist
Another Chance for Opp, Inc.
01.2022 - 01.2024
Residential Program Specialist
New Possibilities Home
01.2017 - 01.2022
Community Support Coordinator
Another Chance for Opp, Inc.
01.2015 - 01.2017
Case Manager & Corrections Specialist
State & Private Facilities
01.1993 - 01.1999
Motor Transport Operator (88M)
United States Army
01.1989 - 01.1992
Program Coordination & Crisis Intervention
Operations, Logistics & Security
Master of Arts - Biblical Studies And Clinical Psychology
Yadah School of Theology
Master of Divinity Coursework -
Shaw University
Bachelor of Science - Business Management and Finance
Savannah State University