Elizabeth Hamby
Customer Success Manager
Yukon,OK
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Customer Success Manager
Olo
02.2023 - Current
- Conducted Executive Business Reviews and monitored metrics to develop actionable insights to improve performance.
- Established strong relationships with key customers, by acting as their internal advocate, resulting in increased customer loyalty, and product adoption.
- Collaborated with Account Executives and cross-departmentally to address brand objectives.
- Thoroughly documented and communicated brand's progress, positive and negative, to ensure they receive the highest level of service.
Account Manager
DoorDash
05.2022 - 11.2022
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Educated clients on new products or services to increase customer transactions.
- Developed customized account plans for clients to help them achieve their business goals.
Operations Manager
House Of Outdoors
1 2020 - 4 2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Advanced productivity KPIs to achieve key business goals and objectives.
General Manager
Snooze AM Eatery
08.2018 - 01.2020
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Set clear expectations and created positive working environment for employees.
Education
Hotel/Restaurant Administration
Oklahoma State University
Stillwater, OK 05.2001 - 05.2012
Skills
Key Accounts Development
Timeline
Customer Success Manager
Olo
02.2023 - Current
Account Manager
DoorDash
05.2022 - 11.2022
General Manager
Snooze AM Eatery
08.2018 - 01.2020
Hotel/Restaurant Administration
Oklahoma State University
05.2001 - 05.2012
Operations Manager
House Of Outdoors
1 2020 - 4 2022