BETHLIHEM GARED

Boston,MA

Summary

Professional with strong skills in customer service and administrative tasks. Known for effective communication, adaptability, and reliability in fast-paced environments. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

years of professional experience

Work History

Front Desk Agent

Fairmont Copley Plaza

01.2024 - Current

Process Check in and check efficiently and managing room assignments.
Providing information about hotel amenities, local attractions, and services, and addressing guest inquiries and concerns.
Handling payments, processing transactions, and managing billing issues.
Coordinating with housekeeping, maintenance, and other departments to ensure guest needs are met.

Hotel Training Student

JVS Boston

10.2023 - 11.2023

Completed training focused on gaining exposure to the hospitality industry with participation from Fairmont Copley Plaza, Encore Boston Harbor, The Newbury Boston, and Courtyard Marriott Copley Square
Gained hands-on experience in various positions including front desk and learned the various responsibilities of the roles
Studied concepts such as customer service, hospitality-specific vocabulary, and interviewing skills
Practiced mock interviewing with employment specialists and industry professionals and received detailed feedback

Sales Manager

North Star trade share company

01.2021 - 10.2021

Planned and directed the hiring and training of new Sales Representatives
Directed and coordinated all sales activities within the company
Developed and maintained relationships with key clients and resolved customer complaints

Restaurant Manager

Yoha Restaurant and Lounge

10.2019 - 12.2020

Preformed daily inspections of facilities to ensure cleanliness and standards were met and maintained
Addressed patron’s complaints and concerns in a professional and timely manner to ensure excellent service
Oversaw the hiring and the training process for various positions on a need basis

Education

Bachelor of Science - Marketing

Bahirdar University

Ethiopia

06-2018

Skills

Customer Service
Hotel Management
Effective Communications

Guest relations
Reservation systems
Credit and cash payments

Timeline