Bethzaida Ferreira
Apopka,Florida
Summary
Customer Service and Data Entry who is highly energetic, outgoing and detail oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
Seminole County Environmental Department
11.2022 - Current
- Average 80 – 90 calls, emails and faxes per day, answering customers questions, solving problems and providing products information.
- Provide primary customer support to internal and external customers in a fast-paced over the phone and face to face environment.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
JP Morgan Chase
04.2017 - 11.2022
- Help customers by answering their questions, addressing their concerns, and providing account information.
- Inform them of product, price and policy changes to educate customers on issues and resolve concerns.
Marriott Vacation Club
05.2015 - 04.2017
- Greet guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Went above and beyond for my guests, including making outside venue reservations.
Bank Officer
Caguas Coop, P.R. (Credit Union)
02.2012 - 03.2015
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Provided exceptional customer service, addressing client concerns promptly and effectively resolving issues.
- Submitted loan applications to underwriter for verification and recommendations.
Education
Some College - General Studies
Valencia College
Orlando, FLNo Degree - Teller
NUC IBC
Hato Rey, P.R.Skills
- Effective communication skills
- Proficient in Spanish
- Effective multitasking
- Accurate data entry
- Proficient in Microsoft Outlook
Websites
Languages
Spanish
Native or Bilingual
Timeline
CUSTOMER SERVICE SPECIALIST
Seminole County Environmental Department
11.2022 - Current
SENIOR CUSTOMER SERVICE REPRESENTATIVE
JP Morgan Chase
04.2017 - 11.2022
Marriott Vacation Club
05.2015 - 04.2017
Bank Officer
Caguas Coop, P.R. (Credit Union)
02.2012 - 03.2015
Some College - General Studies
Valencia College
No Degree - Teller
NUC IBC
Similar Profiles
James AllenJames Allen
Firefighter at Seminole County Fire DepartmentFirefighter at Seminole County Fire Department
Jerrica SpikerJerrica Spiker
Emergency Communications Dispatcher at Seminole County Fire DepartmentEmergency Communications Dispatcher at Seminole County Fire Department
Steve PollardSteve Pollard
Assistant Recreation Director at Seminole County Recreation DepartmentAssistant Recreation Director at Seminole County Recreation Department
Ian JanesIan Janes
Aviation Electrician's Mate at US NavyAviation Electrician's Mate at US Navy
Russell BrassfieldRussell Brassfield
Customer Service Supervisor at Fanduel GroupCustomer Service Supervisor at Fanduel Group