Lori Setlock Clontz
Customer Service Specialist
Hickory,NC
Summary
Motivated, reliable, and eager-to-learn professional with a demonstrated ability to adapt quickly and excel in diverse work environments. Strong self-motivation and a proactive approach to tasks, combined with a keen aptitude for learning new skills and concepts. Equally comfortable working independently or collaboratively within a team setting, with a proven track record of success in both capacities.
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Scimedico, LLC
04.2021 - Current
- Driven and dedicated Customer Service Specialist with 10+ years of experience in providing exceptional support to clients across diverse industries
- Proficient in resolving inquiries, concerns, and complaints promptly and courteously to ensure customer satisfaction and retention
- Skilled in utilizing CRM systems, multitasking, and maintaining a positive attitude even under pressure
- Adept at building rapport with customers to foster long-term relationships and enhance brand loyalty
- Detail-oriented and analytical Quoting Specialist with experience in preparing accurate and competitive price quotations for products or services
- Proficient in interpreting customer requirements, analyzing cost factors, pricing terms to maximize profitability while meeting client needs
- Skilled in utilizing pricing systems, and market analysis to develop strategic pricing strategies
- Strong communication and interpersonal skills with the ability to collaborate effectively with sales teams, vendors, and customers
- As a Remote Work at Home Enthusiast and Collaborative Team Player, I offer a unique blend of self-motivation and teamwork skills that are essential for success in today's increasingly remote work landscape
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Licensed Health Insurance
Go Health LLC
09.2021 - 04.2022
- Dynamic and results-driven sales professional with a proven track record of success in selling health insurance
- Possesses extensive knowledge of healthcare plans, regulations, and industry trends
- Adept at building strong client relationships and providing tailored insurance solutions to meet individual needs
Customer Service Representative
Orkin Pest Control
06.2018 - 08.2021
- As a Customer Service Representative, I was the first point of contact for our customers
- Provided assistance, resolved inquiries, scheduled service appointments, and ensured a positive experience
- As a Scheduling and Billing Coordinator, I played a crucial role in the day-to-day operations
- Primary responsibilities included scheduling 5 technicians for service appointments, managing daily bank deposits, and handling billing processes
Café Lead Manager
Compass Group
08.2016 - 06.2018
- As the Cafe Manager I was responsible for overseeing all aspects of cafe operations, including staff management, customer service, inventory control, and financial management
Cafeteria Manager
Cleveland County Schools
08.2007 - 08.2016
- As a School Cafeteria Manager, I played a vital role in ensuring the smooth operation of our cafeteria facility, overseeing all aspects of food service, staff management, and compliance with health and safety regulations
Skills
- Telephone etiquette
- Customer relationship management (CRM)
- Proficient Verbal and Written Skills
- Client Relationship Management
- Effective Communication Skills
- Customer Service Excellence
- New Hire Training Facilitator
- Team Management
Timeline
Licensed Health Insurance
Go Health LLC
09.2021 - 04.2022
Customer Service Specialist
Scimedico, LLC
04.2021 - Current
Customer Service Representative
Orkin Pest Control
06.2018 - 08.2021
Café Lead Manager
Compass Group
08.2016 - 06.2018
Cafeteria Manager
Cleveland County Schools
08.2007 - 08.2016
Similar Profiles
Kevin PenteltonKevin Pentelton
Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Kyle HornerKyle Horner
CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.
Macy Jane WhiteMacy Jane White
Certified Nursing Assistant at Catawba Valley Medical CenterCertified Nursing Assistant at Catawba Valley Medical Center
TOM YOUNGTOM YOUNG
Retail Manager at MARCY'SRetail Manager at MARCY'S