SHANIQUE DEMARY
HawRiver
Summary
Dynamic Customer Service Specialist with a proven track record at Fortis & Fire Safety, excelling in client relationship management and team training. Adept at optimizing operations and enhancing customer satisfaction through effective communication and meticulous documentation. Recognized for developing training materials that improved new hire onboarding efficiency.
Overview
21
21
years of professional experience
Work History
Customer Service Specialist
Fortis &Fire Safety
Knightdale
03.2026 - Current
- Coordinated communication between drivers and clients for efficient service delivery.
- Managed dispatch schedules to optimize route planning and resource allocation.
- Assisted drivers with navigation and traffic updates during operations.
- Operated computer systems to ensure smooth daily operations.
- Coordinated with team members to streamline workflow processes.
Account Manager
Allied Universal
Raleigh
05.2022 - 03.2026
- Mentored and trained new employees on company policies and procedures.
- Developed training materials for new hires regarding payroll processes and procedures.
- Supervised a team of Security Officers in their daily duties.
- Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment.
- Maintained accurate records of all security-related incidents and activities.
- Investigated suspicious activities or persons entering company premises.
- Monitored and maintained scheduled security checks to optimize safety.
- Created detailed incident reports following each incident.
- Investigated and responded to alarms and other security incidents.
- Responded quickly to emergency situations such as fires, floods or terrorist attacks.
- Monitored attendance records for all employees, providing feedback as needed when issues arose.
- Utilized computer software programs to create and update detailed employee shift schedules.
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Provided excellent customer service by promptly responding to inquiries and resolving complaints.
- Ensured that all security systems and devices are working properly at all times.
- Trained new staff members on proper security procedures, use of equipment, and other related topics.
Assistant Teacher
Learning Together
Raleigh
11.2018 - 05.2022
- Trained new staff members on proper security procedures, use of equipment, and other related topics.
- Provided access control services by verifying identity cards and granting access to authorized personnel.
- Performed security console monitoring and surveillance of the premises to detect suspicious activities.
- Ensured that all security systems and devices are working properly at all times.
- Maintained a professional demeanor while interacting with customers, guests, employees, and vendors.
- Responded to alarms, investigated disturbances, and reported incidents according to established procedures.
- Locked doors and gates of entrances and exits to secure buildings.
- Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols.
- Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals.
- Called police and fire departments in cases of emergency, such as fire, and presence of unauthorized persons.
- Answered various alarms to investigate disturbances.
- Dispersed homeless, vagrant or loitering persons from property.
Daycare Teacher
Primrose
Raleigh
11.2018 - 05.2022
- Assisted teachers with lesson plans and classroom activities, while encouraging student participation.
- Cleaned classrooms and organized instruction materials in appropriate locations.
- Tracked student attendance and reported absences and tardiness.
- Communicated regularly with parents regarding student progress, behavior issues, or academic concerns.
- Monitored student behavior in the classroom and implemented appropriate disciplinary actions when needed.
- Supported special needs students through differentiated instruction methods tailored to their individual needs.
- Assisted in developing IEPs for special education students as needed.
Daycare Teacher
KinderCare Learning Center
Milford
06.2013 - 05.2016
- Created a safe, nurturing environment that fostered respect for all individuals.
- Helped children explore world, improve motor skills, and grow vocabulary.
- Created organized classroom that encouraged children to create, explore, and make decisions with confidence.
- Worked with co-teacher to implement lesson plans from research-informed learning curriculum.
Daycare Teacher
TutorTime
Milford
06.2013 - 05.2016
- Followed licensing guidelines and company standards to optimize daily care of children.
- Attended to children's basic needs by feeding them, dressing them, and changing diapers.
- Prepared reports on students and activities as required by administration.
- Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
06.2008 - 06.2013
- Collaborated with other teachers and administrators in development, evaluation, and revision of preschool programs.
- Researched and selected classroom materials and instructional tools in alignment with school requirements.
- Engaged children in hands-on activities designed to stimulate curiosity and develop problem-solving skills.
- Created a safe, nurturing environment that fostered respect for all individuals.
- Helped children explore world, improve motor skills, and grow vocabulary.
06.2005 - 05.2008
- Followed licensing guidelines and company standards to optimize daily care of children.
- Engaged families in conversation about child's education and features and benefits of programs.
- Facilitated group activities and hands-on experiences to encourage engagement.
- Developed and implemented engaging lesson plans to promote learning and development in young children.
- Implemented well-rounded curriculum to meet children's unique learning styles.
- Helped children learn about language and literacy, science, and life skills.
Education
Certification in Early Childhood Education -
Houstantic Community College
Bridgeport, CT05-2011
Skills
- Team Training
- Report Writing
- Client Relationship Management
- Customer Service
- Schedule Management
- Goals and performance
- Customer Satisfaction
- Documentation And Reporting
- Operations
- Client meetings
- Attention to Detail
- Telephone Etiquette
- New hire processing
- Payroll Administration
- Time sheet review
- Telephone and email etiquette
- Excellent writing skills
- Knowledge of windows
References
References available upon request
Timeline
Customer Service Specialist
Fortis &Fire Safety
03.2026 - Current
Account Manager
Allied Universal
05.2022 - 03.2026
Assistant Teacher
Learning Together
11.2018 - 05.2022
Daycare Teacher
Primrose
11.2018 - 05.2022
Daycare Teacher
KinderCare Learning Center
06.2013 - 05.2016
Daycare Teacher
TutorTime
06.2013 - 05.2016
06.2008 - 06.2013
06.2005 - 05.2008
Certification in Early Childhood Education -
Houstantic Community College