Davion Walker
Cleveland,MS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dynamic Customer Service Specialist with proven skills in CRM management, issue resolution, and client relations. Committed to enhancing customer satisfaction and team collaboration.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Walmart
01.2018 - 10.2025
- Provided exceptional support to customers by answering inquiries and resolving issues.
- Assisted in training new team members on customer service protocols and systems.
- Managed customer complaints by implementing effective problem-solving techniques.
Client Service Associate
Computershare SLS
02.2012 - 11.2018
- Managed client accounts and maintained accurate records in the CRM system.
- Assisted clients with inquiries and provided timely solutions to concerns.
- Resolved issues that arose during account transfers or other operations processes in a timely fashion.
Education
High School Diploma -
East Side High School
Skills
- CRM management
- Issue resolution
- Customer support
- Team training
- Data entry
- Client relations
Timeline
Customer Service Specialist
Walmart
01.2018 - 10.2025
Client Service Associate
Computershare SLS
02.2012 - 11.2018
High School Diploma -
East Side High School