Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Betlen Hernandez

Del Valle,TX

Summary

Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager

Austin Constructors,LLC.
Austin, Texas
06.2024 - Current
  • Maintained confidential records relating to personnel matters.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed orders when needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Provided administrative support to management team including preparing reports and presentations.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

MEMBERSHIP COORDINATOR

YMCA OF GREATER SAN ANTONIO
SAN ANTONIO, TEXAS
12.2020 - 11.2023
  • Processed new member applications and ensured timely payment of dues or fees
  • Maintained an inventory of membership materials, including brochures, welcome packets, and promotional items.
  • Brought in new members through word-of-mouth referrals and community outreach.
  • Communicated with members regularly through email, phone calls, and newsletters.
  • Addressed members' concerns promptly and professionally through problem resolution strategies.
  • Managed the membership database to ensure accurate member information.
  • Organized and executed membership recruitment campaigns to increase enrollment.
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
  • Contacted customers about potential service upgrades, new services and account changes.

WAITRESS/HOSTESS

LOS VEGA RESTAURANT
SAN MARCOS, TX
05.2019 - 01.2020
  • Addressed issues promptly, relaying complaints directly to management
  • Served dishes with clear and concise descriptions
  • Kept the cash drawer balanced and verified orders
  • Handled guest needs with upbeat attitude and attention to detail
  • Answered questions about menu selections and recommended food choices
  • Stocked server areas with supplies throughout shift

Education

High School Diploma -

MacArthur High School
San Antonio

Bachelor of Science - Business Administration and Management

UTSA
San Antonio, TX

Skills

  • Process Transactions
  • Customer Service
  • Email Blasts
  • Sales and Upselling
  • Interpretation and Translation Services
  • Member Databases
  • Community Engagement
  • Billing Adjustments and Refunds
  • Document and Records Management
  • Staff Training
  • POS Systems
  • Word & Excel advanced
  • Inventory control
  • Office organization
  • Vendor relations
  • Administrative oversight

Certification

  • OSHA 10 06/2024
  • First AID & CPR 04/2025

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Office Manager

Austin Constructors,LLC.
06.2024 - Current

MEMBERSHIP COORDINATOR

YMCA OF GREATER SAN ANTONIO
12.2020 - 11.2023

WAITRESS/HOSTESS

LOS VEGA RESTAURANT
05.2019 - 01.2020

High School Diploma -

MacArthur High School

Bachelor of Science - Business Administration and Management

UTSA

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