Dynamic restaurant manager with a decade of experience at Fratellino Ristorante, where I created exceptional customer relationships and led a high-performing team. Complex problem-solving and time management, I contributed to the restaurant achieving a top 5 ranking on Yelp nationwide, ensuring world-class service and a loyal clientele. Third generation, my Family has been in the Italian restaurant business in Miami Beach since the 1980s, I Paparazzi , Cafe Ragazzi , Emilio’s Trattoria, Casa Tuscana , Betto’s Ristorante, Fratellino. All family owned and managed. My grandfather, Emilio DiCarlo, a renowned Chef and my father, Beto DiCarlo, who taught me all that I know are well knowned in the communities we worked in.
• Managed and served in Fratellino’s for 10 years
• Interact with every single customer that walked in and created long lasting relationships
• Hosted and served many VIPs well known worldwide
• Learned to work every position in the restaurant
• Answered calls for reservations and inquiries
Maintained an organized reservation system
• Trained all the staff and focused on being a great team that gave excellent service
Fratellino’s hit # 5 nationwide top restaurants in US on yelp.