Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Languages
Timeline
Generic

Betsabe Ahumada

San Lorenzo,CA

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

7
7
years of professional experience

Work History

Customer Service Lead

Swissport Inc.
San Francisco, CA
05.2022 - Current
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Strengthened customer retention by offering discount options.
  • Improved customer service wait times to mitigate complaints.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Implemented changes based on feedbacks received from customers.
  • Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.

Assistant Manager

Starbucks
San Leandro, CA
04.2021 - 05.2022
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Customer Service Agent

TASC
Oakland, CA
07.2018 - 04.2021
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Ensured compliance with applicable laws when dealing with customers.
  • Provided product information to customers in a timely manner.

Makeup Artist

Macy's
San Leandro, CA
07.2016 - 07.2018
  • Maintained a clean and sanitary work area in accordance with health regulations.
  • Handled appointment booking, canceling and rescheduling.
  • Created brand awareness through sharing and demonstration of product knowledge.
  • Adhered strictly to safety protocols while using hazardous materials such as chemicals or dyes.
  • Conducted demonstrations at cosmetic counters to promote new products.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Combed, brushed and sprayed hair or wigs to set style.

Education

KIPP King Collegiate High School

Merritt College

Skills

  • Fluent in English and Spanish
  • Able to share and receive knowledge from others to achieve team goals
  • Well communication skills; Make sure both parties in a conversation are heard and understood
  • Work under pressure to finish assignments before the due date
  • Customer Service Excellence
  • Team Training and Development
  • Sales
  • Billing Arrangements
  • Inventory Control
  • Marketing Tools
  • Administrative Duties
  • Staffing Oversight
  • Quality Assurance
  • Customer Complaint Resolution
  • Customer Relations
  • Client Engagement

References

  • Leilani Bailey, (415) 636- 0839
  • Rosa Martinez, (510) 253-5664
  • Ralph Morales, (510) 372-7510

Extracurricular Activities

South Hayward Parish, An initiative of First presbyterian church, 27287 Patrick Avenue, Hayward, CA, 94544, (510)785-3663

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Lead

Swissport Inc.
05.2022 - Current

Assistant Manager

Starbucks
04.2021 - 05.2022

Customer Service Agent

TASC
07.2018 - 04.2021

Makeup Artist

Macy's
07.2016 - 07.2018

KIPP King Collegiate High School

Merritt College

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Betsabe Ahumada