Betsabe Calderon
Vista,CA
Summary
Experienced in pharmaceutical telephone services and in-person customer service, demonstrating strong communication skills. Proficient in computer applications, enhancing efficiency in service delivery. Bilingual capabilities facilitate effective interaction with diverse clientele. Proven ability to resolve customer inquiries and improve satisfaction rates.
Overview
4
4
years of professional experience
Work History
Pharmacy Clerk
MedWatchers Inc.
San Diego, CA
04.2022 - Current
- Facilitated medication therapy management through patient outreach, addressing concerns and optimizing treatment plan effectiveness.
- Guided patients in reaching their annual medication targets by delivering tailored assistance.
- Engaged with various insurance companies to deliver personalized client interactions, enhancing customer care.
- Collaborated with healthcare providers to implement preventative measures.
- Coordinated with various pharmacies to ensure timely fulfillment of specific requests.
Customer Service Representative
Home Depot
National City, CA
08.2021 - 04.2022
- Managed online and in-store purchases, ensuring accurate processing of sales transactions.
- Handled cash transactions and processed sales efficiently, maintaining accuracy and customer satisfaction.
- Addressed customer concerns and provided assistance, enhancing overall customer experience.
Education
Some College (No Degree) - Biology
Gavilan Community College
Gilroy, CASkills
- Bilingual in English and Spanish
- FDA and HIPAA compliance
- Medication management
- Customer service
- Attention to detail
- Basic computer skills
Accomplishments
- I've been rewarded & recognized on the platform AwardCo through MedWatchers.
- I've been featured in my employer's newsletter for conversion rates.
Timeline
Pharmacy Clerk
MedWatchers Inc.
04.2022 - Current
Customer Service Representative
Home Depot
08.2021 - 04.2022
Some College (No Degree) - Biology
Gavilan Community College
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