Betsabeth Caballero
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Mental Health Worker
NYP Westchester Behavioral Health Center
White Plains, NY
05.2025 - Current
- Maintained accurate patient records and documentation to ensure continuity of care.
- Monitored patient behavior and communicated changes to medical staff to facilitate timely interventions.
- Provided crisis intervention services in emergency situations.
- Ensured a safe and supportive environment for all patients during their stay.
- Supported patients in daily living activities and personal care tasks.
- Promoted client independence through assistance and supervision in daily living activities.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Monitored patient progress through regular assessments and feedback from family members and caregivers.
Nutrition Assistant
NYP Westchester Behavioral Health Center
White Plains, New York
04.2023 - 04.2025
- Educated patients on nutritional guidelines and healthy eating habits.
- Assisted in meal planning for patients with dietary restrictions.
- Worked with nutritionist to personalize client meal and snack plans to promote good health and performance.
- Assisted dietitian by reporting on clients' progress with diet plans and identified issues.
- Reviewed patient food allergies, calculated diet and restricted food choices from menu.
- Coordinated food service delivery to patient units and staff areas.
- Monitored inventory levels of nutritional supplies and food products.
- Monitored food storage areas to ensure proper temperature control, sanitation, and rotation of stock items.
- Conducted quality checks on food presentation and hygiene standards.
Customer Service Representative
Burlington Coat Factory Distribution Center
Yonkers, New York
11.2010 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and resolved issues efficiently.
- Processed returns and exchanges according to store policies.
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with team members to ensure smooth daily operations.
- Trained new staff on customer service protocols and systems.
- Led on- and off-site customer support teams across multiple time zones.
- Maintained accurate inventory records and updated stock levels regularly.
Education
Associate of Applied Science - Business Administration And Management
Baruch College
New York, NY 06.2024 - 05.2026
Associate of Applied Science - Business Management
Hostos Community College
Bronx, NY 06.2020 - 01.2022
Skills
- Crisis intervention
- Behavioral monitoring
- Patient support
- Patient documentation
- Problem resolution
- Record keeping
- Data entry
- Microsoft office
- Problem-solving
- Effective communication
- Time management
- Customer relationship management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Mental Health Worker
NYP Westchester Behavioral Health Center
05.2025 - Current
Associate of Applied Science - Business Administration And Management
Baruch College
06.2024 - 05.2026
Nutrition Assistant
NYP Westchester Behavioral Health Center
04.2023 - 04.2025
Associate of Applied Science - Business Management
Hostos Community College
06.2020 - 01.2022
Customer Service Representative
Burlington Coat Factory Distribution Center
11.2010 - 12.2022