Betsey Hildenbrand
Mount Olive,United States
Summary
A dedicated and results-driven professional with extensive experience in account management and customer service. Currently serving as an Account Executive at Grand Canyon University, bringing over 8 years of experience as a Branch Manager at a credit union. Proven ability to lead teams, manage operations, and deliver exceptional client service. Adept at building strong relationships and driving customer satisfaction. Demonstrated track record of problem-solving and improving processes, with a deep commitment to organizational success. Over 15 years of customer service experience, demonstrating strong communication, adaptability, and a client-focused approach.
Focused Account Executive offering background in lead generation and resolving customer issues. Courteous and cordial with history increasing business opportunities through outstanding marketing initiatives, communication and dedication to customer service.
Gifted Account Executive with remarkable branding knowledge and success in coordinating promotional and event strategies to boost brand exposure, customer engagement and market share. Innovative and forward-thinking with strong leadership, relationship-building and project management skills.
Overview
14
14
years of professional experience
Work History
Account Executive
Grand Canyon University
Pheonix, Arizona
07.2021 - Current
- As an Account Executive, I manage recruitment efforts across Illinois, focusing on building relationships with school districts, educators
- I actively promote GCU’s academic programs, including licensure scholarships, while providing tailored support for students in various stages of their educational journey.
- My role involves organizing events, delivering presentations, and offering ongoing guidance to students, school administrators, and staff.
- I am passionate about fostering strong connections between GCU and the local educational community, driving enrollment growth, and assisting educators in advancing their careers through higher education.
Branch Manager
Mid Minnesota Federal Credit Union
Detroit Lakes, Minnesota
11.2016 - 03.2020
- As the Branch Manager, I played a pivotal role in introducing Mid Minnesota Federal Credit Union to a new town.
- I spearheaded the opening of the branch, establishing it within the community, and developed strategies that facilitated growth in a previously untapped area.
- My responsibilities included overseeing all operational aspects, recruiting and training staff, and building strong relationships with local businesses and residents.
- Through my leadership, the branch quickly grew its membership base and achieved key performance targets, while providing tailored financial solutions and superior service to new members.
- I also worked closely with upper management to implement marketing initiatives that increased the credit union's visibility and presence in the region.
- Led daily operations of a full-service credit union branch.
- Managed staff performance and conducted regular training sessions.
- Collaborated with marketing to promote financial products and services.
- Managed staff scheduling, hiring and training processes.
Event Coordinator
CBL & Associates Properties
Chattanooga, Tennessee
05.2011 - 09.2016
- Coordinated logistics for events at commercial properties across multiple locations.
- Managed vendor relationships to secure services and supplies for events.
- Developed event timelines and checklists to ensure smooth operations.
Education
Associate of Applied Science -
St. Louis Community College
St. Louis, MissouriBachelor of Business -
Capella University
Minneapolis, MNSkills
- Leadership
- Customer relationship management
- Event planning
- Communication
- Relationship-building
- Customer Service
- Efficiency
- Adaptability
- Teamwork
- Operations
- Client-focused
Timeline
Account Executive
Grand Canyon University
07.2021 - Current
Branch Manager
Mid Minnesota Federal Credit Union
11.2016 - 03.2020
Event Coordinator
CBL & Associates Properties
05.2011 - 09.2016
Associate of Applied Science -
St. Louis Community College
Bachelor of Business -
Capella University