Betsie Reid
Ft. Pierce
Summary
Professional and compassionate healthcare administrative specialist with extensive experience in Medicare, Medicaid, insurance verification, and patient services. Strong background in front desk operations, eligibility processing, billing support, and high-volume call handling. Known for excellent communication skills, accuracy in documentation, and creating a welcoming, organized environment for patients. Quick learner with a positive attitude and strong problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Durable Medical Equipment Specialist
AeroCare
Port Saint Lucie, FL
05.2023 - 02.2025
• Verified patient insurance and benefits prior to services
• Assisted patients with medical equipment orders and documentation
• Coordinated with providers and insurance companies
• Processed payments and addressed billing concerns
• Maintained accurate patient records in system
Licensed Agent
Together Health
Port Saint Lucie, FL
04.2022 - 05.2023
• Assisted patients with Medicare and Medicaid plan enrollment
• Verified eligibility and benefits coverage
• Maintained detailed documentation and compliance records
• Provided patient education regarding coverage options
• Handled high-volume inbound and outbound calls
CNA
Home Health Aid
Vero Beach, FL
06.2020 - 04.2022
- Maintained accurate documentation of client care and appointments
• Coordinated medical visits and transportation
• Communicated directly with healthcare providers
• Assisted with medication documentation and tracking
Customer Service Representative
Maximus
Ft. Pierce, FL
12.2018 - 03.2020
Customer Service Representative | Enrollment Specialist
• Processed insurance applications and eligibility determinations
• Handled high-volume calls while maintaining professionalism
• Collected payments and documented account updates
• Sent coverage letters and maintained accurate records
• Resolved patient concerns with empathy and efficiency
Education
High School Diploma -
Fort Pierce Westwood High School
Ft. Pierce, FLSkills
- HIPAA compliance
- Insurance billing
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Self motivation
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Critical thinking
- Team collaboration
- Active listening
- Professionalism
Certification
• Licensed 240 Health Insurance Agent (Florida)
• Certified Customer Service Specialist
Timeline
Durable Medical Equipment Specialist
AeroCare
05.2023 - 02.2025
Licensed Agent
Together Health
04.2022 - 05.2023
CNA
Home Health Aid
06.2020 - 04.2022
Customer Service Representative
Maximus
12.2018 - 03.2020
High School Diploma -
Fort Pierce Westwood High School