Shandi Mason
Chelsea,OK
Summary
Accomplished Pharmacy Technician and Durable Medical Equipment Specialist with a proven track record at Osborn Drugs. Expert in HIPAA compliance and insurance billing, I significantly enhanced inventory efficiency and customer satisfaction. Skilled in teamwork and problem-solving, I excel in delivering high-quality patient care and operational improvements.
Overview
12
12
years of professional experience
Work History
Durable Medical Equipment Specialist
Osborn Drugs
2018.05 - Current
- Enhanced customer relations with thorough follow-up communication, ensuring optimal equipment performance and addressing concerns.
- Conducted routine audits of inventory levels to ensure sufficient stock and anticipate future needs accurately.
- Streamlined inventory management for increased efficiency in equipment distribution and reduced waste.
- Provided excellent customer service by addressing any concerns or questions promptly while maintaining a professional demeanor at all times.
- Collaborated with healthcare professionals to devise customized care plans for patients requiring durable medical equipment.
Pharmacy Technician
Chelsea Family Pharmacy
2013.03 - 2018.04
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
Walgreens
2012.12 - 2013.03
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Education
Chelsea High School
Chelsea, OK05.1992
Skills
- HIPAA Compliance
- Insurance Billing
- Equipment knowledge
- Delivery Coordination
- Product Demonstration
- Sterilization techniques
- Equipment Repair
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Equipment Repair and Maintenance
- Safety Compliance
- Relationship Building
Timeline
Durable Medical Equipment Specialist
Osborn Drugs
2018.05 - Current
Pharmacy Technician
Chelsea Family Pharmacy
2013.03 - 2018.04
Pharmacy Technician
Walgreens
2012.12 - 2013.03
Chelsea High School